Koodo Shop is highly praised for its helpful and friendly staff who provide excellent customer service. Customers appreciate the patience and knowledge of employees like Laura, Jewell, Lindsay, and Jason D. Laura, in particular, is recognized for her helpfulness when upgrading phones and comparing internet deals, helping a customer save $1,000 a year on internet. Jason D is commended for his assistance in switching phones, canceling unwanted plans, and explaining the pros and cons of different options, making the process less stressful. Lindsay is noted for her kindness and her ability to troubleshoot and set up iPhones efficiently. Customers also value the overall positive atmosphere and the way staff go above and beyond to meet their needs. Many have been loyal customers for years and feel confident in the knowledgeable and patient service they receive at Koodo Shop. Overall, the store is seen as a place where good service and clear communication make the experience pleasant and stress-free.
Just upgraded my phone with Laura at the Koodo Desk! If more people in the telecom service industry were as helpful and patient as Laura was with me sales would go through the roof! A classic ‘This is the proper way to interact with a customer’ ! Thank you Laura and thank you Koodo!
Mike
November 2025
Laura M. Best service rep with Koodo. No pressure super helpful. Definitely recommend!
August 2025
I bought a new phone last week and needed a lot of help from staff.All were so helpful but esp Laura and Jewell. A pleasure .From a 20 yr customer . Rosemary
