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February 2024 by Micheal Lefebvre
Great staff very good service kind and friendly
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December 2023 by Daniel LeBlanc
Terrible service, and they lie. The sales team didn’t seem to like my trade. Instead of telling me they weren’t interested in accepting my trade, they lied to me and told me the vehicle I wanted was already sold. Of course, it’s still up for sale several days later.
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December 2023 by William Bonville
I am pretty happy my truck, the service advisor was great, listened to my discription of how vehicle is not working. The service advisor talked about how and what Ford has found with this issue and implementating all the fix action to get you on the road. All is great. Thanx, Greg.
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October 2023 by Brian Murphy
I paid thousands of dollars for the best warranty offered at the time and the first issue I had, I brought up, I was told “warranty won’t cover that, because the vehicle something”, I reply “I am the only driver of this vehicle and haven’t hit anything so that’s not the case”, to which the person said “well I’ve never seen this happen so we won’t cover it and it’s going to cost just over $1200 to fix”. I am very dissatisfied with this outcome. When we bought the warranty, we were told “you are covered for everything bumper to bumper except tire and brakes”. This is not how you keep returning customers.
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October 2023 by Helen Bailey
The Ford F250 is a great truck.The 2 star rating is for the service.Every.single.time we have service, we have to go back because something is wrong.EVERY time!I would not buy from Murphy Ford simply because of the service!
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October 2023 by Danny Bowers
Perfect service with my 2024 mustang GT you guys have a great team of people there I love my car will 100% be returning for my next vehicle big shout out to my brother Brandon for selling me the car Eddie Murphy for keeping me updated the whole way and Tracy for making sure the paper work and financing was ready to go thanks very much guys very pleased best car I have ever owned the RS is a close second lol “FORD STRONG”HIGHLY RECOMMEND MURPHY FORD THANKS AGAIN :)
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October 2023 by Rob Sterling
Of all of the vehicles I have purchased this experience has definitely been the best. Everything was well explained and the whole process was quick and efficient.
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September 2023 by Rachael Clements
Scammed by them. I have a Ford Focus that has a known issue for the clutch and transmission failing. Took my car in because it was stuttering (clutch issue - I know because I’m on my 4th $1500 clutch when I have only had the car for 7 years….ford got sued for this). Mechanic drove it around and told me to floor the gas so my car doesn’t sputter during acceleration. Huh???Went home…it didn’t sit right. Called for an appointment again and it was 3 WEEKS! Took my car in again for an assessment.They held my car in the Bay for 3 hours (it’s a test done in 20 seconds with their instrument - they should have known because of the 2014 Ford recalls and defects). …but they charged me $200 apparently to confirm what I know … I now need my 5th clutch for my 2014 Ford LemonSo on top of the $200 to RUN A 2 SECOND ELECTRONIC TEST FOR A KNOWN ISSUE (!!) They will not even give me a rental car or shuttle to and from work even though they will only take my car when they have openings (8 weeks from now) and will have my car for at least a week. I called For Customer Service and they said shuttles and loner vehicles are for the discretion of the dealership. This is the first time (I have lived across Canada) a dealer wouldn’t loan or shuttle a military member to work (7km away) and the dealership is a rip off. Murphy Ford…scam central! All the dealerships are owned by the same family so get yourself a long lasting Toyota Corolla and avoid the Mike Murphy $200, $900, $1500 visits because he doesn’t endorse the vehicles he sells
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September 2023 by Emily Hein
Great experiences. Good customer service; knowledgeable and personable. Jeff, Tracey, & Eddie are all very easy to deal with. Jeff gave us a tour of all the new features. Would absolutely recommend them for your next Purchase or Lease.
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August 2023 by Inductor87
I had a leaking turbo. (An oil change place suggested I not get the service because it was leaking so badly). Ford charged me to put dye in the oil (even though it was obviously leaking out of the turbos). Then I was told to just continue to drive it until the turbo blows. It blew and I took it to a different mechanic who said that they just had to replace the lines before it blew. Instead I have to buy a new turbo now. When I went back to speak with the service department I was told to speak with the service manager Greg but that he was away on lunch break. It was 1 oclock so I asked when hed be back, he said hed check. He walked back to the same room as before and came back and said he is actually here but in a meeting. He said he would give me a call. I asked if he would call me later today and was literally told hed call me whenever. I was never once rude or angry with anyone and found this extremely unprofessional. Dont buy your vehicle from Here as you will be faced with this service department, avoid coming here for any service needed on your vehicles.
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August 2023 by Carolyn Renaud
Just bought my second vehicle from these guys! Always great service and really know there stuff. 100% would recommend ?
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August 2023 by Jeffrey J Birmingham
Great overall experience, no issues whatsoever. Would highly recommend this establishment. Amazing service provided by Greg Barr
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August 2023 by Go HuntBirds
Our "go-to" dealership for Ford trucks!! We've bought 6 vehicles there in the last 10 years and have always had great service and great value.
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June 2023 by Curtis Chamberlain
First time in. Staff were great with myself as well as my 3 year old. I’ll be back
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March 2023 by C. Palko
My husband and I recently purchased a 2019 Ford F-150 from Murphy Ford and had the BEST customer service provided. Thanks to Edward Murphy and Clayton Mishak for making the deal happen. We live in Brockville and our new to us truck was delivered from Pembroke to our door, fully serviced and ready to go. What a wonderful experience. They know how to treat their customers right.
