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July 2024 by Lisa
Bought a purse from this store a month ago. I used it for 2 weeks and it started to fall apart at the seams. I was told it could not be exchanged. I was in last week and purchased a dress off the sales rack. I tried it on quickly because another customer was waiting. I purchased the dress and when I got home and tried it on, I realized it didn't fit well. I dug the receipt out from my purse and noticed that it was stamped in black on the front "Exchange only within 7 days, No Exch on Sale" (I assumed that meant sale items). There was a small red stamp on the back "All Sales Final". When I purchased the dress the sales clerk took the time to put 2 stamps on the receipt but did not take the time to mention that all sales were final before ringing in the purchase. I realize that I should have looked at the receipt. Even if I did look at it after it was given to me, it would have been too late because the purchase was already made. I also should have asked about their exchange/return policy but I didn't. Having said that, any time I have purchased an item at another store that can not be returned or exchanged, the sales clerk brings it to my attention before ringing the item in. A reputable business that provides a good service would want their customers to understand this policy. I did call to see if I could exchange it for another item on the sales rack and was told no as all sales are final. Basically, they don't really care about their customers or the quality of the products they sell. They just want your money. Not the best service.... I will not be back.
LT .... I don't normally comment back but your response was incorrect. As you will see from the photos I have posted of the tag.... it does not indicate final sale on it. Your sales clerk did not mention the policy on sales items to me at all. Although I often do ask what the return/exchange policy is when I purchase an item, I was somewhat distracted by the rudeness of your sales clerk and looked to my friend standing nearby to see if she was noticing as well.... which she did. So, I have not idea where you sign is but it was not directly in front of me. I see from other reviews, that rudeness seems to be a common complaint so I 'm sure you are not surprised by this.
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April 2024 by Shelly Catherwood
A big thank you Karen Walker, for finding the perfect dress for me! Her help was much appreciated! If you’re looking for the perfect outfit, shop here and ask for Karen.
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February 2024 by Teresa Wetherup
Beautiful clothing for mature women. Walked out with two perfect fit jeans and a lovely sweater. Will be back soon ?
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September 2023 by Tammy Bannon
Love this store!! The ladies are so sweet and helpful. Today I had a "start the car" experience with an adorable cotton top! Ao fun!
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August 2023 by MLR
Amazing staff! Worth a drive to Paris to check out this wonderful store..lots of great clothes.
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June 2023 by Lauren Farr
Incredibly rude staff.
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February 2023 by Elaine Otterman
Staff is friendly and helpful but not hovering. Lots of beautiful clothing and accessories to choose from. New things coming in all the time. I always find something I like.
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October 2022 by good6860
Always great service and friendly staff
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December 2021 by m davies
Wow. Great shop. Well stocked, great selections for all ages, with very pleasant staff. This is one stop shopping for the holidays for ladies. I have my shopping list ready for my husband. Easy access. Street parking.
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December 2021 by Doug Sloan
Always a wonderful experience. Very helpful and honest about what works. Today was shoes and they look fantastic for our son's wedding.
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December 2021 by Terri Carter
Great little find today!!! So many fabulous pieces and reasonably priced. Definitely recommend them.
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December 2021 by E kan
Customer service by who I believe is the owner ..... not good. I have never seen her smile. Use to buy in this store. Not anymore. By reading more reviews I assume others have the same issues with this place.
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January 2021 by Valerie Denton
Nice upscale woman's wear. Nice assortment of fashionable and comfortable face masks.
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December 2020 by Bill Murray
Suzanne's is a gem! Outstanding selection of quality women's clothing, with knowledgeable and considerate service. My wife loves to shop there, and they've been very helpful when I've been in for gifts.
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December 2020 by Sandra Steeds
Merchandise very nice but one salesperson was extremely rude and insulting for no reason. I was very disappointed. A sincere thank you to another salesperson who generously assisted me in my 5 minute stay.
