Value Village is a large thrift store offering a great selection of gently used clothing, accessories, and household goods. Many customers report amazing finds and a really good selection of items. The store is noted for being very big. Staff are described as friendly, with amazing and helpful customer service. However, many reviews state that prices are way too high and some stuff is definitely overpriced, with specific mentions of expensive used coats and items priced higher than their original store tags. A common complaint is the continued lack of fitting rooms. The shopping experience is described as requiring quick decisions, as good items can be gone fast.