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May 2024 by Rob Fearnall
Staff are great here.always willing to help.?
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March 2024 by Darrell “kornbr3d” Watson
Sally Mina is truly an angel disguised as a small-town pharmacist! As someone who suffers from chronic, debilitating pain, I rely on prescribed medication to make it through each day, and without them, joy and sanity are out of reach.Before transferring my prescriptions to Sally's, I used two other pharmacies located on the Eastside. Time and time again, they failed to call in my prescription refills, leaving me empty-handed on my pickup day. Their excuse was always 'the doctor never faxed us back the refill,' which I knew was just a cover-up for their own shortcomings and failure to send the fax to the doctor. Even if true, they had a month to resolve the issue—that's what they're paid to do. Under no circumstances should they have allowed that month to pass without addressing the issue or informing the customer in time to resolve it, but I digress.Panicked, I knew withdrawal symptoms would soon follow, forcing me to spend my own time calling my doctor's nurse for an expedited refill. This often happened on Friday evenings, meaning I'd have to wait until Monday, or if it was the day before a long weekend, I'd have three to four days of misery and/or a ruined holiday weekend for myself and those around me. I don't know how many times I allowed myself to be lied to and treated in this manner, but in hindsight one time was too many!I have never arrived at Sally's and been told, 'Sorry, the doctor didn't fax us back, we don't have your refills, and we are unable to give you your prescriptions.' Nor have I ever had to call my doctor's nurse to rush a refill fax to Sally's due to a 'forgotten fax' by either party. Perhaps Sally's fax machine is more reliable than those at other pharmacies in the area, or maybe they simply prioritize doing their jobs effectively and honestly, without deceiving their customers?! I'll let you decide on that one!My prescriptions are always filled when I get there. Once, unbeknownst to me, I arrived only minutes after she had opened the door on a Saturday. I was running other errands in the area and had borrowed someone else's car and figured I'd kill two birds with one stone. It hadn't dawned on me that I hadn't received the text message yet indicating that my pickup was ready. I apologized and admitted it was my mistake for not checking my text messages. I told her I'd return later after she had time to fill them. However, she insisted that I wait and quickly filled the cells of my pill dosette, like the busy little bee she is. She then sent me on my way with everything in hand so that I wouldn't have to come back across town again.There have been several other times when she or her staff have went above and beyond to ensure that I had what I needed, but I won't delve into all the details to prevent people from mistaking their incredible kindness for weakness and potentially exploiting or taking advantage of it. If you need something, don't hesitate to speak up. If she can assist you, rest assured she'll do everything in her power to help and will also guide you to any other resources that might be beneficial in your situation.My only regret about moving all my prescriptions over to Sally's Pharmacy(Pharmasave) IS THAT I DIDN'T DO IT YEARS SOONER!Life is too short and plenty stressful enough as it is to allow yourself to be lied to by people that you pay to perform a service! Don't allow it!Sally and her staff are truly Gems of Owen Sound, and we're incredibly lucky to have them! ❤️?? Sally's Pharmacy for the win! ⭐⭐⭐⭐⭐
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September 2023 by Cheryl Bell
Sadly, after many years I will no longer be a devoted customer at Sally’s . Being a long time customer I expected more honesty and an explanation of extension of medication costs as I was never told! Example: 2 week extension and was charged the same as a 3 month prescription would have been. This was never done before and not ever brought to my attention. Very disappointed in the way this situation was handled without any professionalism.I feel that some sort of rectifying the situation should have been addressed by Sally but there was no attempt made after years of my business. Beware !!!H Ford
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July 2023 by Will Huemiller
Small town pharmacy that has concern for the well being of the patrons.
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January 2023 by Deb kipfer
Sally impressed me the very first time we visited so we chose this pharmacy when we moved up more than 2 years ago. Her entire team are helpful and friendly with every interaction. Highly recommend.
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December 2022 by John Schnurr
Sally is the best
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December 2021 by David Adair
Small little pharmacy with very friendly staff.
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December 2021 by Waleed Aslam
Sally and her team helped my family out during our quarantine. They went above and beyond in everything that they did from coordinating our prescriptions to ensuring delivery. I have no words to describe their professionalism and compassion. Locally owned business at its finest. Two thumbs up. Thank you Sally
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December 2020 by Ray Uotila
Locally owned, super friendly.
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December 2020 by Jim Yeo
The service from Sally, Kathy and the rest of the staff is outstanding. Puts to shame the impersonal attitude of pharmacies we have tried in the past!
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December 2020 by Linda Bumstead
Great service and very customer friendly ?
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December 2020 by Soka Bosbos
Excellent professional service highly recommend
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December 2019 by Crystal Marlatt
Sally is the greatest and will do anything for you,she treats you like family, we are so blessed to have her?
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December 2019 by Michael R.
Sally is the best,very caring and looks after you like family ?
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December 2018 by Denise Court
The best pharmacy in town, Sally will bend over for each ,and every customer. Customer service is impeccable! ??
