-
November 2024 by Denys Savchenko
I visited the ZARA store and left with mixed feelings. The clothing and accessories are very stylish, and the selection is quite wide. However, during my entire time in the store, not a single employee approached me or offered assistance. This was really disappointing, as I would have liked to receive more information about the products and possibly some style advice. I hope that in the future, the service will be more attentive to customers.
-
November 2024 by H LS
I like the store, but I absolutely hate the change rooms. They have mirrors on both sides of the change room, which would be nice if they didn’t just have a flimsy curtain that doesn’t pull across properly. The result is a gap where someone walking by your change room can directly see everything inside, and you can see out. Please change this, it’s HIGHLY uncomfortable.
-
November 2024 by Sandra Donaberger
Can not go more than that, sorry.
-
October 2024 by Mandy THUMIAH
Hi. I went there on Wednesday 16 October at around 4.00 p.m. There was this Asian(she looked Chinese) salesperson at the changing room downstairs which was rude to me. I also worked on customer service and understand that it's hard sometimes but what I am trying to say is that I was not being a difficult customer at all. I just went there and asked her a simple question about whether they had another size of the clothing I wanted. Her reply was rude and she was looking at me angrily as if I disturbed her while she was supposed to work. Your store and employees just look fancy from the outside but customer service so poor.
-
October 2024 by Leonard
Nice location.
-
October 2024 by Y L
changing room staff racial profiling a lot
-
September 2024 by Paul Ob
Don’t offer price match . The price on the jacket said 50$ because they wrongfully didn’t update the price tag , and according to the law in Ontario the store is supposed to do a price math . The manager refused and didn’t go according to the law . How is my fault that you guys don’t check the tags ? Do yourself a favour and much easier to shop at a different Zara .
-
September 2024 by Arnaud Traore
Please indicate with a sign that these doors are locked
-
August 2024 by Tasha
Shoes are cheap. Bought a shoes, wore it once for 3 hrs didn’t realize the heel tip fell off and I can’t exchange it cause it’s out of return time.
-
August 2024 by Bill Varvaris
Walked in to the Zara at the Rideau Centre at 8:20 pm to try on a suit, I was rudely told that due to the fact that the store was closing at 9:00 pm, the dressing rooms were closed. Explanation was: we need to get ready to close the store.
Well, I went to Simon’s and bought a suit in 10 minutes, returned to take the photo in front of Zara’s at 8:45! Doors were already closed. Never going there again. Store policy does not equate to customer service.
-
August 2024 by alice
millennial looking woman with the balayage and last season bob who worked in the downstairs fitting room was rude to me
-
July 2024 by Keumnim Lim
Zara staff never gives you questions about your returns and very pleasant with refunds ?
-
June 2024 by Stan D
I bought a box of underwear in size M, but they fit more like size S. I usually wear size M from other brands, which fit me perfectly, but these were too small. When I went back the next day to exchange them for a bigger size, they refused to do the exchange. This was a complete waste of money.
-
May 2024 by Jhon Alexander Rodríguez Sánchez
Different styles and designs of clothing
-
February 2024 by Jb RITHA
There's always some good stuff Good customer care???