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March 2024 by Stevoid2 Nope
answer your frigging phone. I’ve called dozens of times; they never answer. LOL i just noticed they don’t even have their phone number on their order form or an email address. Please join us in the 21st century.
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February 2024 by Fran Mastoras
Amazing service and support from Kim at the Carling location. I reordered a lift chair for my mother. It was literally delivered 2 hours later from the Kanata location. Delivery guys were polite, friendly and so helpful. Unbelievably great shopping experience. Thank you!
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November 2023 by Rola Roro
My mother had Corrina store manager who was helping her w purchasing a lift chairCorrina was very helpfull, she is amazing and she answerd all the questions about the lift chairsMy mother and I are extremely satisfied with corrina service and my mother got senior discount and got prescription saved taxes all of the satff are friendly and they take care of there customerThank you
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October 2023 by Amanda Morrison
I received prompt and helpful service when purchasing an Air cast. The staff demonstrated how it should be worn and was very helpful.
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October 2023 by Salomon Crenshaw
Horrible Service. They never pick up the phone. Why ?????
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August 2023 by Vj Morgia
Update your store hours in google. It is stated that the store is open until 6pm on Thursdays but when we arrived, we were told by the shoppers that wellwise closes at 5pm.
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June 2023 by Derek Holloway
BUYER BEWAREWhen I placed an order with Wellwise, a subsidiary of Shoppers which in turn is owned by Loblaws, i assumed (as it turns out incorrectly) that i was dealing with a company that respected it's legal and customer service obligations. In retrospect, if I had read the reviews on this company, I would have chosen a different supplier. It seems like Wellwise is less concerned with customer service and its reputation than it is with providing excuses instead of solutions. It doesn't bother to respond to or even acknowledge receipt of emails from dissatisfied customers and, when it does, it seeks to disregard its obligations. Here is my experience. I ordered and paid for a replacement cushion for my Nexus walker. The price included delivery by Wellwise and I had no input into the selection of the delivery carrier. A couple of days after placing the order, I received an email indicating that my order had been shipped with Canada Pist (cpc) and provided a tracking number. I subsequently attempted to track my order and received an email from cpc indicating that it was unable to deliver the parcel. I followed up with cpc and after an exchange of emails, I was told that cpc had lost track of the order and I should follow up with Wellwise to resend the order because it was the seller that arranged delivery with cpc. Cpc was correct in this regard. I sent numerous emails to Wellwise which went unanswered and when it eventually responded, I was told that it would resnd the order when it was returned to Wellwise. Cpc had already indicated that it couldn't track the order and it might have been lost. I advised Wellwise that it had a contractual obligation to deliver the order which was not contingent on cpc returning the shipment. I indicated that it's legal obligations did not cease after the order left its facility but only after the package was delivered. I never received a response so I contacted Shoppers hoping that it would intervene. Shoppers responded that I should deal with cpc to resolve the problem..I had told Shoppers about cpc's email that Wellwise needed to deal directly with cpc. I sent another email to Shoppers reminding it of the seller's legal obligations and requesting that someone higher up review this matterbut have not received a response. As it stands, Wellwise has my money and doesn't care about its duty to its customers.
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June 2023 by Azeddine Labiad
Opening hours doesn't match with what's on google and staff wouldn't let me in for pick up for a one minute late,I showd them what's on google and they didn't want to hear. Also didn't provide me with the invoice, I had to go back for it.
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April 2023 by AJ Backmann (Exotic Bear)
They have what I needed. Friendly service
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February 2023 by Paul Dobrovolny
Westgate store closes early every Thursday at 5pm, and has not responded to inquiries about stock
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February 2023 by K B
Friendly and knowledgeable service. Got the help I needed.
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January 2023 by Kerry Oleary
Inexperienced staff on Saturday at the Westgate Wellwise store.Strongly suggest having staff trained in accessible requirements. This visit was a waste of my time and travel.
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January 2023 by holl2068
Polite, friendly and their willingness to help their customers made it easy to acquire my Air cast.
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November 2022 by Erik Wright
I called looking for a replacement ankle brace for my son. I knew the brand, model, size, and - of course - foot. The staff member that took my call seemed distracted. After going to look the first time they returned and told me "we have lots of ankle braces". I reiterated that I was checking on a specific model, so they went back and checked again before assuring me that this model size etc. was in stock.Long story short, my son took the bus to the store to get it, but they did not have the size he needed.You had one job ????♂️
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September 2022 by Lise Ge
This place has the most incompetent staff ever. I have had 2 confirmed appointments only to show up and be told I didn't have an appointment. I would have given negative stars if I could.
