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December 2023 by Taz S
Only place where they close the Fitting Rooms on Dec 26th and 27th. If I wanted to buy without trying, I would have shopped online.
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December 2023 by Cameron Dennee
Great place to shop if you like arrogant teenage staff with no real life experiences.
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October 2023 by Jeremy Fraser
My kids and I went to get em’ new onesies. They love those things! ?. We get to the cash, and I’m already uncomfortably distressed in pain. Fibromyalgia. Anywho.. there’s 2 customers, together making one purchase. There’s 2 sales agents albeit one was standing around, not engaging, looking busy… ish…When that customer left the cash, the sales rep just stood there uninviting, silent. All right, so I just walk up, place my items on the counter…. Again no conversation, not asking me if I’ve found what I was looking for…. No service really…But THE reason why I’m leaving this review is because the second I walked up to the counter, (physically distressed and noticeably uncomfortable…. That one sales rep, instantly offered to help the next person in line. She was standing around not doing anything. I feel like if I would not have had my ballcap on backwards maybe I’d of received good service.. either way I felt unwelcome and no follow up questions. I felt insulted by that rep not caring about patrons especially one who’s boarderline distressed. Just ignored.Turns out they’re behind the counter not doing anything was the manager in training…. Way to set the standard for your colleagues to strive for.. too bad I wasn’t a mystery shopper.. that would have been a fun write up!!!
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July 2023 by Suzanne Tremblay
Staff was very nice and friendly good selection of clothing and it looked nice inside the store
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November 2022 by Katrine Deburggraeve
You can find some great deals here.I just wish i saw more inclusive sizing!!The dressing rooms are small. Would be nice to have more mirrors around the store too.
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September 2022 by Christopher Dansou
Great merchandise, customer service isn’t goodNext time, don’t lie to your customers face for something you can do but don’t feel like doing, in that case of return and exchange policy coming from a different urban planet shop.Especially if the site even states that customer can do returns and exchange from any urban planet stores that’s within the 14 days periodI ended up having my purchase exchange with something else I wanted after I showed them proof from the website return and exchange policy page
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August 2022 by Rania Tabri
Thanks to Mac and Rachel for their excellent customer service
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July 2022 by Summer Morrison
The best service I receive is here! They are amazing individuals who are kind and sweet and help me look for what I want! I love everyone at the store. The managers and staff are amazing.
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June 2022 by Torin Movement
The Employee, possibly the manager was power tripping hard!!! I don't mind being asked not to have a beverage, it was the super weird agro way that she was completely condescending, very unprofessional.
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April 2022 by Jim Purchase
Mac was awesome helping us at check-out with a discount we just had to text a number and log in. It’s 3 for 1, we spent $131 and we saved $242!!
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April 2022 by Valerie Lefebvre
Very rude staff , yelled at my 2 year old baby for running in the store , definitely never going there again !
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March 2022 by Neda Taheri
An emloyee at this location is so rude and gave me the worst customer service I have ever seen. I asked her a simple question and she was very rude and replied "can´t you read for yourself". I hope the head office does something to adress the situation.
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March 2022 by Dina A.
This is the worst customer service ever see!!!! The manager very verry rude and the cashier was yelling at me today. I will never go to this store again they lying and when I ask for the Manger and I told her about the cashier that she is mean she told me Iam rude and swears at me ????
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October 2021 by emily
Would give 0 stars if I could. Bought pants in my size. It is the size that fits EVERYWHERE ELSE I GO. Couldnt even fit over my leg, terrible sizing, terrible quality.
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September 2021 by Brianna Horan
Was very surprised when the Red hair worker was Rude for no reason and slow at the cash & I didn’t even mention it. She’s Yelling plus giving me and everyone attitude than she kept asking me more question making me feel very uncomfortable.( Orleans Location usual. has better staff:/ )Worst experience so far!
