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December 2023 by Caroline S Davis
So so got a worker who had a bad day I think . But otherwise OK.
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October 2023 by claudia caronni
I DO NOT RECOMMEND Thrifty as a rental companyWe went to this car rental as it was the closest one when there was a problem with a car from the same company, rented in Toronto.The operators were kind, but they did not solve the problem, we were not provided with any assistance, they could not check what problem our car had or provide us with a replacement car (it is possible that they do not have a car to give to customers in case problems?) The manager on the other hand was very rude, he refused to come out of his office to talk to us.
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March 2021 by Ali Vaseghnia
Rented a car here a few weeks ago. Car was in good condition and the staff was polite and helpful.
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March 2020 by Amin Omer
Fantastic staff and management, especially Khalid, Had a pleasant experience with them. I will definitely go with them again in the future. Thanks to their excellent customer service.
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March 2020 by Erin Jalilian
Chose this rental place because it was close to home but I won't choose it again. I was originally quoted $87 for a three day rental, which turned into a $300+ rental before gas. Firstly, the original quote was apparently displayed in US dollars. Upon picking up the car, I was asked whether I wanted winter tires or regular tires. I looked at the snow and ice outside and said, "I would have assumed all of your cars had winter tires." The person at the counter replied, "No, it is an extra $20 per day for winter tires." (They may as well have charged me for a seatbelt and windshield, too.) Finally, I was quoted at the counter $11 per day for insurance. Not until several days after returning my rental did I learn I was charged $36 per day for insurance. The woman at the desk who took my concerned call was kind and sympathetic but did not offer any kind of compensation.The car itself was clean and ran fine, which is why I didn't give it 1 star, but I still won't be using Thrifty Car Rental again unless they change their policies and pricing.
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March 2020 by Kevin Cooper
No issues at all. Car was ready for me on time. Easy pick up and drop off. Friendly staff. Will rent from them again. Thanks!
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March 2020 by Mike McCairns
Simply outstanding! Musa went went well above and beyond in his service to us and provided us with exactly what we were looking for at a great price. The vehicle was in excellent condition and despite us being a walk-in the vehicle was ready to go. I would definitely recommend this branch of Hertz/Thrifty.
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March 2020 by Beth Ayres
I was a little hesitant based on the other reviews, but I was pleased with my experience. Service was good, they had the car ready on my arrivals, no surprises. Definitely the cheapest rental place out there.. However for long trips with highway driving, I won't be getting an economy car again. The engines are small and actually burn more gas than a slightly bigger model. And you have to fill up more often.
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March 2020 by Minna Donatucci
If your website and Google maps and expedia say you open at 7:30, then be open at 7:30! It's 8 now and up one is here!Super fail.
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March 2020 by Kambaji nadege Bateka
They have goods and recent mark of cars.
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March 2020 by natan lif
A small car rental agency. Although the computers crashed. The clerk was efficient and the service was fast.
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March 2020 by Cheryle Hanna
Friendly staff
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March 2020 by Adam Gallant
I really appreciated this particular location. There was a large variety of vehicles to choose from, surprisingly most of them are fully loaded with all the bells and whistles.The owner accepted to match prices in case I found a better deal, in my case he lowered the daily price by 10$.I rented a Jeep Compass fully loaded with navigation, leather seats, gps & satellite for 10$ more than a regular full size car from.
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March 2020 by Abdimalik Mohamed
We Just rented last weekend from thrifty Ottawa on Catherine and was probably the best service we received from a car rental company!The Guy was super friendly, Great rate and we had a nice brand new Challenger!Free upgrade!Don’t believe everything you read.Thrifty Ottawa is the best?!
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March 2020 by Osman Abdi
Great rates!Great prices!Great place to do business with!Beautiful cars.Always free upgradeThank you Thrifty Ottawa?
