-
October 2024 by The Corey's
Delivery team was professional and quick.
-
September 2024 by Martin Parenteau
The delivery team was very respectful.. took off their shoes... should up in time frame and delivered to a second address because the wrong address was on the invoice. They should get a raise... a big one.
-
September 2024 by Saher Dharani
"Bricks Furniture: A month-long wait for a broken bed? Seriously? ?️?
As a pregnant woman in my last trimester, I expected a little more urgency from their so-called "warranty." I've been calling and emailing non-stop, but it seems like their customer service is about as responsive as a brick wall.
If you value your sleep and sanity, I strongly advise avoiding Bricks Furniture. Their "furniture" is more trouble than it's worth.
#bed #badcustomerservice
-
September 2024 by Lotfi Ramla
Very bad experience, to be avoided, they got the wrong items plus I call and the person (who is poorly behaved) hangs up the phone on me
To avoid
-
September 2024 by Peter Chang
Excellent service from beginning to end. Salesperson Frank was wonderful in helping us with our needs, no pressure and very attentive to what we were looking for. Delivery was prompt, on time as promised, very easy to track. The 2 gentlemen (forgive us for not remembering their names) who delivered our love seats were courteous, professional and efficient. Could not be happier with the Brick.
-
September 2024 by Shoaib Mirza
Excellent service! The delivery team was professional and took care when bringing up my new sectional (no damage to my property). The Brick’s delivery tracking system is convenient and accurate, I was able to see how many deliveries were before mine. A notified when they were on the way.
-
September 2024 by Mario Dosa
Just finished with John from the Cyrville location. We had alot to do with a reno and he was on the ball the whole way. Clear, direct and personable all the way through .
Highly recommend.
-
September 2024 by K R
Purchased a marble top dining set. The salesman assured me (more than once) that the table would be assembled for us upon delivery. There was no mention of additional costs. When the driver called to arrange delivery, I asked again about the assembly. He said no….so I declined delivery. Called the store, was told that the table would not be assembled. So basically…sorry. When she realized we did not have the table, oh…I will call you back, which she did not. I called the store again two days later, was told they decided that yes, it would be assembled. Set up a new delivery date. Two hours later, I received a call saying the assembly would be 300.00. I asked for a full refund which seems is in process but no refund for the delivery. I bought the table with full understanding it would be assembled and cancelled delivery because I was misled. Very poor customer service from start to finish. I would NOT purchase from The Brick again nor recommend you do so.
-
September 2024 by Nancy Lynn McNolty
Friendly and quick
-
September 2024 by Danny Filion
Amazing service. Did everything they could to help me with a rush purchase.
-
September 2024 by Katie Baird
Friendly, professional and efficient!
-
September 2024 by BIG TOE
Conway the delivery person was extremely nice! Very courteous and helpful! Great delivery of an amazing product! Highly recommended!!! ???
-
September 2024 by Viki Di Censo
Polite fast on time
-
September 2024 by Alisar Alhajj
I recently got married and bought all my furniture from The Brick. Within one month, the wood slabs underneath the mattress snapped on us while sleeping. I have been contacting The Brick for almost 2 months now trying to get this resolved and believe it or not. It is still unresolved and no one will help me. I will never buy from The Brick again. Their customer service is really bad. I went into the store numerous times and spoke to many many reps on the phone to have this resolved, and yet it is not resolved. I’ve wasted so many hours with no solution in sight. Terrible experience I wish I didn’t buy any furniture from them. Avoid at all costs. I wish I could give a 0 star review.
-
September 2024 by Blaise Mubinini
Good service super fast
