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October 2024 by John Wade
We want to thank Sofa World for their exceptional service from Norma the sales lady for being patient with us when we had to keep pushing back our delivery date. The delivery guys, Marc, Hamid and their helper for being so courteous and mindful of our freshly painted walls, they went above and beyond with their excellent delivery service, they even put our felt pads on the sofa and love seat for us. Excellent service all around, highly recommend Sofa World on St-Laurent Blvd.
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October 2024 by Emily Vasquez
We recently had an outstanding experience at Sofa World, and I can't recommend them enough! From the moment we entered the store, we were greeted by Amanda, who provided us with fantastic customer service.
She took the time to understand our needs and preferences while helping us select our new couch. When we discovered that the first couch we chose didn’t fit our space as we had hoped, Amanda quickly found us an even better option that suited our style and dimensions perfectly. Her knowledge of the products and her keen eye for design truly made a difference.
She also assisted us with selecting other items for our living room, showcasing her extensive knowledge and expertise. Every interaction with her was pleasant and informative, making the shopping experience enjoyable rather than stressful.
Moreover, the delivery team was equally impressive. They were kind and accommodating, fitting our delivery in as soon as possible, which we greatly appreciated. They handled everything with care and professionalism.
Overall, my experience at Sofa World was amazing, thanks to Amanda and the entire team. If you're looking for a new couch or any other furniture, I highly recommend visiting Sofa World!
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October 2024 by Abdelrahman Mohamed
I’ve been to 10 different furniture stores and haven’t had as good of an experience. Zachary was super knowledgeable and helpful and he was able to find exactly what I was looking for in terms of quality. The quality of material is much higher than most other sofas
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October 2024 by k ainsworth
Had a great experience from start to finish. Thank you to Zachary for being so patient and helpful while I made my decision. A great delivery experience too, very polite and courteous.
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September 2024 by richard swandel
Great experience. Our sales person, Norma, was helpful and never pushy. We have to wait for the delivery but the shopping experience was pleasant. Would recommend.
Delivery was an experience but great service. Sofa wouldn’t fit through our front door. I’m sure other delivery services would have left it on our front step but the Sofa World crew went above and beyond to solve the problem. We brought it in through the window and I am writing this on my new sofa. Would recommend Sofa World every time. Great service through the whole process.
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September 2024 by KJ Forman
Had the best experience with Sofa World from start to finish! Our salesperson, Zach was very helpful, kind and honest and not pushy. The delivery folks were friendly, quick and efficient. The couch wouldn’t fit through our front door so one of them even came in on his day off to take off our back door and reinstall it afterwards. The couch itself is exactly what we were looking for at a better price than we found anywhere else. Next time we need to buy furniture we’ll definitely come back and I will be telling all my pals to shop here for sure :)
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August 2024 by George Sartzetakis
Just making a point in how terrible this company is from day one complained how terrible our love seat set was and all they did was send over a technician never suggested to exchange etc as they had our money in the end now 10 months pass and they say well now we’re not going to lose more like it’s our problem So please avoid at all cost please save a headache and go elsewhere where they care and understand no problem they got me once and never again
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June 2024 by Ashwin Anand
Terrible quality furniture. Not worth the price. I gave the store 1+ month leadtime to deliver a sofa and bed frame. The bed frame is manufactured with substandard material. My order was delivered with defective parts, that rendered my bed useless.
The only positive was the attitude of the delivery staff - Chris and Naveed.
I feel ripped off as I am unable to use the bed frame and waiting for the replacement will take me several days. Terrible build quality.
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May 2024 by Fabio Cattelan
While logging in to create a review I managed to see and read the last review. I would say that my review would be almost identical. Norma the sales person was low key but very helpful and invested in our decision making. The couches ended up to be perfect. The delivery guys were so respectful (apologize for forgetting their names) and efficient. Overall a very good experience.
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May 2024 by Roxanne Ferron Martin
Where do I even begin... I will be transparent and say that I spent a couple hundred dollars extra on my furniture than I would have at the Brick and I don't regret one cent of it.
From the moment we walked in the store, we were warmly welcomed by one of the employees. She was helping someone else at the same time but made sure that both us and the other customers had all our questions answered. We mentioned what we were looking for and she gave us the full breakdown of the price. When she tallied up the bill, she offered unprompted for us to recalculate it ourselves to make sure that math was correct and took the time to explain every item on the bill so there would be no surprises.
Fast-forward to the delivery day, two men showed up and they were just upbeat and beaming with energy. They saw we had new floors and though we had put floor protectors down, they insisted on removing their shoes. They also suggested for us to grab some felts so that they could add it under all of our furnitures to avoid any potential scratching of the floors. They took the time to show us how to dismantle and reassemble the sofa in case we'd need to do so and they made sure to show us two small damages on our bed frame that we wouldn't have noticed right away. They told us they'd report it and they'd take care of all of it.
A few days later, I got an email from their service manager to apologize about the faulty pieces and let us know how they plan to proceed to replace it.
I have no complaints. We ordered appliances through the Brick that was delivered the same day and Sofa World just made our day where the Brick was a miserable experience. If I need to order more furniture, I know exactly where I'm going next and I 100% recommend it to everyone.
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April 2024 by Ashley Ladouceur
Overall a great experience with this store. Norma was a great sales associate. She wasn't pushy, she gave us space and was completely available to answer questions. The delivery guys were amazing, an absolute charm. They were kind, professional and respectful of the space. The only reason I didn't give a 5 star rating is because I wish the couch I ordered was longer. Since it's a custom design, it's considered final sale so now we just have to live with it. I still recommend Sofa World, I just suggest checking the final measurements before placing an order.
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April 2024 by Cheryl Hampton
Was very pleased with my new sofa. I delt with Norma on st.laurnt blv store. She was very helpful to my needs. The delivery guys were amazing. They were friendly and worked hard to fit my sofa in the elevator to my apartment. I would shop there again. I am also recommending people to shop there as well. My sofa is well made and beautiful. Thank you team at sofa world.
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February 2024 by Liz White
A good friend recommended that I check out Sofa World and I am very grateful I did, they have a vast selection of beautiful furniture. The sales associate was extremely knowledgeable and very helpful. I highly recommend shopping here.
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February 2024 by Aaron Carpenter
An excellent owner operated business providing classic customer service and excellent products.Great products, many made in Canada or anorth America.Their dedicated delivery team were excellent guys who were personal, professional, and polite.Well worth the price of delivery to have it all taken care of so well.
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February 2024 by Ashleigh Fratesi
***Amazing delivery team***Huge thanks to the incredible delivery team. A tough delivery was made to look effortless as the team problem solved how to get the sectional through our narrow entranceway. An extra pair of hands was called in for help. The team hoisted the sectional over our backyard fence and carried it through the patio doors (which involved removing and reinstalling the doors). They checked in with us at each and every step, explained our options, and allowed us to decide how to proceed. All team members were very personable and polite. Phenomenal customer service!