I got guaranteed express delivery. The package arrived late because of mechanical issues "outside of their control." I called for a refund. They refused saying it was "outside of their control." Disappointing. I have received refunds from Canada Post for late arrival on guaranteed items with no issue.
August 2024
Twice now that I get a message to go pick up at location. I don’t understand why other delivery services can drop off packages, but with this Purolator, I have to go pick it up.
August 2024
I know I bought something large but at least bring it to your delivery vehicle and deliver it to the nearest store for pick up instead of leaving it in your main centre(almost half hour drive). Your website shows me the receiver unavailable but we all know the driver has just been lazy without even trying.
Purolator is a leading integrated freight, package and logistics provider, delivering packages to, from and within Canada. With our Canadian reach and U.S. expertise, we’ve continuously raised the bar for supply chain solutions for over six decades. With one of the most extensive networks in Canada, we reach some of the most remote locations, helping businesses to deliver their promises and drive results through customized shipping and supply chain solutions.
