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March 2024 by Benjamin Okonda
These people are scammers, they sold me a completely dangerous car. Don't do business with them. Their safety check is completely false. I serviced the car 2 months later, the mechanic considered it dangerous and could cause death. So I put my family in danger with this car. If you just made a purchase with them, definitely have the car checked out. These people don't care about your safety. This can lead to drama
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March 2024 by Ryan Wellwood
Do not buy a used car from here. I'm begging you. They're lying about their car safeties to the point of it being dangerous.Just so everyone buying here is aware. I avoided leaving a review three years ago when I bought my used car, because they made it right (after I threatened them with going to the Ministry of transportation) so I considered it a wash. I thought maybe they made a mistake. This won't happen again. After seeing the recent reviews, they're absolutely still doing it.They run their own garage and do the safeties themselves, and they lie and pass cars that shouldn't be passed. It's not hearsay. I've still got the paperwork and evidence. I wouldn't be making such a claim unless I could back it up, because I kept everything, in case they tried to refute what I'm saying happened.Three years ago I bought a 2002 Subaru Outback. The check engine light was on while test driving it, but they told me they would fix it when I came back. True to their word, no check engine light. I drove it an hour home from Ottawa. It was old, but they said they fixed it up and gave me a spiffy safety.I took it to a mechanic I trust up the road to get it looked over and change the fluids. Mechanic calls me and says Ryan you'd better come down here. He takes me under the car, and the wheel well struts are so rusted one snapped right off. The brakes are ground down, the rotors are rusted. The wheels themselves are unaligned.The head mechanic and owner of the garage with 40 years experience told me this car should have never left the lot, its a severe safety issue and doing the repairs will cost me nearly 2000 dollars, they charged me nothing for this btw. It should have never been safetied and would never have passed. They had actually disabled the check engine light, not fixed the issue causing it which was the air filter. He told me to call them back after giving me an invoice for the work and a report, and writing his name on it, and told me to tell them they had to fix the car or he personally would be calling the Ministry of Transportation on my behalf to explain what they were doing. (He is a good man)It took two or three phone calls back and forth. The older gentleman who sold me the car was very apologetic, and said he hated that they were doing this, it made them look bad. I brought the car back, they fixed it up, as promised. Brakes good, struts good. I decided to leave things as is, neutral, to see if it was a one off.I come back three years later to see the other reviews of horror stories. So clearly they aren't going to change. Don't trust anything you'd buy from here. It's smoke and mirrors. I'm not just one bad experience, I'm just someone who had backup from a responsible mechanic.
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September 2023 by B B
I bought my first car (a Nissan Sentra 2011) at this dealership two months ago (July 2023) and it has been running smoothly. Al was very helpful and accommodating, the mileage was great, the engine is in good condition and the price was very reasonable.
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August 2023 by Cheavon Charles
I’ve recently purchased a vehicle from Orleans Auto Sales, and was very content with the service. Looking forward to doing more business.
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July 2023 by Richard Chris
Bought a car from here a little over a year ago. Have had nothing but problems with it and now I have to decide to put another 5000$ into this car or scrap it. Total lemon. Would not recommend. No matter how friendly they seem.
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July 2023 by Buffalo
This is an intrim rating only!I could provide a complete review of the buying experience after transaction is completed. It will reflect what happens, 100%.More to come. My Google Reviews are highly rated.
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July 2023 by Shayla Evans
Very bad service, avoid them at all costs. My car is broken after only 2 months. And they told me that it’s not their problem since they only provide 1 month warranty. They don’t check the car safety !!!
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June 2023 by B Wilkinson
I bought a 2004 Toyota Corolla (158,000 km) May 9 2023 for $6000.00 . This car for a 19 year old car is in excellent condition. A car this old and in very good condition is still susceptible to having the odd problem. This happened about 2 1/2 weeks after I purchased the car - on a Thursday night @ 8:00 P. M. in a Walmart Parking Lot where the car car "would not start" I called Bill the owner of Orleans Auto - not really expecting a phone pickup - On the contrary Bill answered the phone and when I explained the problem, he said he would come right out 14.5 km. drive. It was determined it was probably the starter motor - he called his tow truck and had it towed to his shop. He also drove me to meet my wife ( 30 km trip north of Gatineau) the same night. The car was fixed ( new starter motor ) ! I have never written any report on any car or dealer in my life before. "I had to write this one and my wife and I love our 2004 corolla" ! I would not hesitate to buy another car from this dealer after this experience !!!.
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June 2023 by Ben Darwin
I would recommend Al and Orleans Auto Sales to anyone looking to purchase a great used vehicle. Al makes the process smooth, efficient and enjoyable. I cannot recommend Al enough!
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May 2023 by Joseph Martin
Good used cars sold here. Would go to Orleans Auto Sales again
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May 2023 by Axeman Fishing
My brother bought a 2007 Ford F150 from here last week. Al was was super pleasant to deal with and the work got done as promised for Safety and paint. I actually worked with Al many years ago in the car business, he was a gentleman then, and is a gentleman now and his word is GOLD. Keep in mind the majority of the cars they buy are from dealers from trades and NOT auction or rental car companies, so, they know what they are buying and THAT makes a big difference.
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April 2023 by Saif S
Listed car for $7495+ taxes on Kijiji. In email exchange wants $8,000+ taxes. Dealt with Altaf Karmali.
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March 2023 by Danny Alexander
Great experience with these guys.They gave me a great deal and supplied a warranty package at a good cost..Definitely recommend them.
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February 2023 by Cassia Snyder
Al was incredibly helpful! I had an amazing experience purchasing a car here (2009 Honda Accord). Before picking up the car new breaks and windshield were installed. The rust was taken care of and they did a full safety on the car! I cannot recommend this place enough! I am incredibly happy with the car I purchased.
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October 2022 by Mary Brady
My husband and I have purchased a car from this company and we're one hundred percent satisfied. Al the salesman went beyond the call of duty to satisfy all of our needs. We have no problem recommending this place if you are looking for a car.
