Mattress Stores in Ottawa, ON

“This evening I had a wonderful client service experience. Kai Lavergne was knowledgeable, friendly, upbeat, respectful of our space to discuss options, helpful and very professional. She made our shopping experience so positive. Thank you.”

“We’ve been sleeping long enough now on our Obasan mattress that I can leave a review. It’s wonderful. There is a reason these mattresses are used at the most luxurious hotels, like the Fogo Island Inn.

1. A financially conscious decision: This is the last mattress you will ever buy, so the cost comes out to far, far less than you would pay to keep replacing yours every 5-7 years (our last, very high end Serta which had a similar cost, lasted only 7 years). It is a component mattress. This means that inside the zip up mattress encasement are latex squares. When, for instance, the square at your hips begins to sag in about 10 years or so, you simply move one or both at your feet into that spot. When you need replacements, you only buy the replacement component at $250, not the whole bed.

2. An environmentally conscious decision: It’s made of organic cotton, wool, and latex. There is no off-gassing. The feel is magnificent. Because of the component replacements, you are not creating more mattress waste every 5-7 years. The impact is less on you and the environment.

3. A comfort conscious decision: You set the components to your particular needs. I like a softer bed and am a side sleeper, so I have a soft component where my shoulders are and medium at the hips. If you want it even softer—while getting the proper support—you can get a softer base layer on one side. My partner is a side sleeper, too, but likes a bed that is very firm. He has a medium at his shoulders and firm at his hips with a firm base. Then you can get a luxurious 2 or 4 inch latex and wool topper. Another benefit, because of the separate components and the way latex works, you do not wake as your partner moves during the night.

4. A customer care conscious decision: When you are interested, if you are not near a store, you do a zoom call and they walk you through everything. No hurry. When you take delivery, a team comes to the house with the bed and builds it for you and shows you how to turn over the components (the topper is turned every month. The components are turned every 6 months. They are lovely people and take their time with you.

4a. It’s a small Canadian business that treats its employees well. They do have showrooms on the north east-coast of the US in all the big cities, but its main locations are here. I’m always here for small businesses making quality pieces that do not have to be thrown out.

In sum, this is one of the best purchases I’ve ever made. I put it right up there with buying our Prius. Except the luxury. This is more like the Volvo of beds. If you need a new bed, you won’t come complaining to me if you buy it.”

“We've been sleeping on our mattresses from Hardy's for 2 months now and it has been bliss! We've tried many mattresses over the years but nothing has been as perfect as this one! Denis spent so much time helping us decide on the best materials for our needs and for our child's room. Both mattresses feel amazing and we're sure we will be back to buy more mattresses when the need arises! Denis even made a smaller pillow for my child and it is loved! You will never go wrong choosing Hardy's!”

“New to the area and liked the look of the store online. Had a great experience - we bought a dining set, and two living room sets. We didn’t feel pressured, we got a good price and Nirmal helped us with getting things delivered in the time frame we were looking for. Would recommend.”

“Exceptional customer service by Carson! Thank you for helping me find my mom the best therapeutic bed ever for her. She loves the feel and so far so good. Thank you again ?
Cheers,
Sonthary”

“Very prompt service by sales person. .Amazing set up of 2 mattresses and frames on site in record breaking time. Two very respectful delivery guys. I highly recommend Mattress Mart. Service was so good and delivery guys respectful as I ordered an additional wooden bed frame. Would highly recommend shopping there again as my opinion of very good customer service remains the same as my previous post a few weeks ago. Thanks again”

“Had a really great experience at the Bank Street Sleep Country and was really satisfied with the bed that I got. Anna is an incredible sales person-- she was very patient and knowledgeable while also giving me time and space to make a decision. I've bought a few beds over the years including at Sleep Country and never had anyone explain everything to me as well as Anna. For example....who knew that support and firmness are two seperate concepts!?”

“Great service. Our sales associate was very knowledgeable and took the time to show us different mattresses, so we could decide which one was perfect for us. Delivery was on time and very courteous.”

“Amazing service at this location. The process of selecting the right mattress was a breeze with the selection on hand and the helpful recommendations by the staff. I made a purchase here. Highly recommended.”

“Rachel’s customer service is exceptional!
She really made mattress shopping fun and easy. She got me all set up within 1 hour. Would recommend this location!”

“I bought a sofa and a love seat at a good price a few weeks ago and have appreciated this store’s management in resolving an issue I had with the love seat. Thanks again!”

“We have a beautiful IKEA store in Nepean! A great place to go for an inexpensive breakfast, lunch and or dinner cafeteria style! Kids meals and seniors specials (see photos). Then have a leisurely indoor walk and browse the home furnishings! Do not forget to stop by the downstairs marketplace for a coffee, ice cream or hot dog and to pick up some frozen meat or plant balls and lingonberry sauce, specialty candies and cookies in a tin to bring home with you!”

“Vegetarian options: Some vegetarian / vegan options like plant balls.

Dietary restrictions: Not a lot of Halal food but I reccomend the haddock.

Kid-friendliness: Very kid friendly, whole area for kids to play in.”

“Am usually very pleased with Upper Room whenever I purchase items from them.
I like what I just purchased. The delivery process was very smooth & and EFFICIENT !

However : I do have a very valid COMPLAINT

My COMPLAINT is that there was a very large painting / print in the show room that I really liked. I asked if I could take it home on approval to see how it would look in my room as I was concerned that it would be tooo big !
The room I wanted it for is not a big room and only standard 8 ft. ceilings. If it didn’t work I would have returned it the very next morning. ( I would have paid for it and would expect a refund if returning it )

They would NOT allow me to take it home on approval.
That is my complaint.
I’ve been a customer for many years and bought many pieces of expensive furniture from them in the past.
This is really NOT GOOD CUSTOMER SERVICE !”