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December 2023 by Ananya Jannat
Worst experience ever.
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December 2023 by Jayed HASAN
Unsatisfactory service.
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December 2023 by Nafis Monsur
Bad Service
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December 2023 by Hn N
Poor quality jewelry and lies about their quality guarantee/repair service for items purchased through the store. Spent around $150 on a fine box-link gold chain that broke within a week of purchase, they were helpful and understanding this time however later the same month, the chain broke again and they refused to fix it for free (as they claim is their store policy) and said I must pay them for this service. When I requested a refund or exchange as it was clearly a poorly made item, they said no and blamed me for the damage. I went elsewhere to have it repaired and it once again broke. Frustrated, I purchased a new chain of the exact specifications from another jeweller and have had it for 2 years now without it breaking once. Deeply upsetting as I received great service from one of the staff (though I cannot remember her name) and was enthusiastic about supporting this small business. the other members of the staff, who I met later when I tried to get them to repair the piece, as per their policy, were quite standoffish and rude despite me being nothing but a typical and reasonable customer. I have never been treated so poorly by a professional jeweller, might as well have been a pawn shop with the level of disrespect I received.
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December 2023 by ali tabatabaei
Don't let them touch your watch. Very unprofessional and the worst thing is that they don't accept their mistakes. Also told us the battery would cost $35, when we went to pickup and pay, she said $45.
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September 2023 by MissH
Ikram is very professional,kind and genuine. Everyone should work with her. Definitely a 5 star to her, no comment about the rest..
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August 2023 by Natasha F
Ikram is such a kind helpful soul, very professional and sincere! I hope that everyone can have the pleasure of being assisted by her, truly made my day.
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April 2023 by MissHiba
Amazing prices! I compared prices at chain stores and the price I was given at Master Jewelrs was the best and reasonable with amazing Diamond collection and Gem stone. They also have amazing seiko collection. I love my ring. They are very kind and helpful. They even give discounts on top of their great prices.
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February 2023 by Larry Bellmore
I have to say in my own opinion very good customer service. Went in for a simple battery change. In and out with a great price. Will definitely come here again.
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December 2022 by Josee-Anne Ouellette
Just plain rude
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September 2022 by aghiles
I went to them to replace the battery of my watch, the gentleman had to redo the transport more than 5 times each time I had to check if he put all the hands back in place if everything works.Finally, I do not recommend doing business with them!very bad service and overpriced i paid $56 for a battery replacement.
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August 2022 by Ahmed Dirie
Called them asked if I could get an adjutant Told him I could came within 30 minutes but no one was at the booth 45 minutes from closing Don’t trust them if you actually need to get something done the day off
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June 2022 by Alexandra Sayan
Had a ring resized and was quoted a outrageous price at a big franchise jeweler and Master Jewelers did it professionally at a fraction of the price. Excellent work.
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May 2022 by mvs_grcn
(Translated by Google) I went to them to replace the battery of my watch, the gentleman had to redo the transport more than 5 times each time I had to check if he put all the hands back in place if everything works.Finally, I do not recommend doing business with them!very bad service and overpriced i paid $56 for a battery replacement.(Original)j’ai été chez eux pour remplacer la batterie de ma montre , le monsieur a du refaire le transport plus de 5 fois à chaque fois j’ai du vérifier si il à remis toutes les aiguilles en place si tout fonctionne.enfin je déconseille de faire affaire avec eux !tres mauvais service et trop chère j’ai payé $56 pour un remplacement de batterie.