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February 2024 by Ouacime Kabouche
What an amazing team, I made a purchase with Ms. Toto and needed the package shipped before my trip. The team made it happen in 48h, the best !
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December 2023 by Manon Burke
Recently went in the store with my son who had just left work, so dressed up pretty much normal, I knew what I was looking for and did my research and they had the product I wanted. I drove all the way downtown for it which I hate going downtown but I knew it was the only place that had what I was looking for. Walked in this afternoon and one employee was helping out someone else and another employee saw us coming in and never asked if we needed help with anything. We browsed the store for bit still no attention. I guess we didn’t look like we could afford anything in that store because my son had his dirty work clothes on and I didn’t look fancy enough. Jokes on you, I went to la maison Monaco and found what I was looking for and believe me you couldn’t carry this quality product in your store if you tried.
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December 2023 by Johnny Wu
Very very friendly and helpful staff, the Asian lady(I think her name was Fiona) helped my sister in law pick out a wedding band. She was extremely patient and helpful, explaining all the different aspects of diamonds, rings... Will definitely recommend!
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October 2023 by Marc Leger
Best store in town for luxury watch enthusiasts and first time buyers. Staff were very knowledgable and approachable and they created an all around positive shopping experience for me and my wife. The store can get pretty busy at times so we found stopping by on off hours (mornings) helped us avoid longer wait times to talk with our AD. We would definitely recommend Maison Birks Ottawa as an essential stop on your search for your next or first dream watch. Good luck!
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August 2023 by EH Taouil
Received excellent customer service from Shay Bayan. Thank you for listening and your suggestions.
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March 2023 by Sebastien Hemer
Great experience finding the perfect engagement ring for my fiancé. Beatrice was super helpful from start to end and help us design our dream ring.
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October 2022 by B M
I received excellent service and guidance from Alex Giroux while working together to design and create a special 25th Anniversary ring. The end result was a beautiful ring and a positive experience that will have me going back to Alex and Birks for any further fine jewelry purchases.
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September 2022 by Qavi Hossain
I had Alex help me out today, he did an amazing job, showed me all the items I wanted to see and had a wealth of knowledge on the different products. He was very patient as he helped me browse and was great throughout the purchase process. If you need to buy some high end jewelry in Ottawa this is the place.
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August 2022 by J E
My experience was pretty good. The staff is friendly and the store has a nice selection. I find the prices fair and reasonable. I’m very pleased with my diamond tennis bracelet, although I did need to send it in twice as the sizing was not correct the first time. However, that is not the fault of the store, but Birks’ repair department itself. I would suggest Birks for your diamond jewelry needs. The watch selection is also excellent.
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August 2022 by Rhys Groen
Never make a purchase from this company if you want your ring to be serviced in the future.The service I recieved here was frankly horrible. I came in to get a ring resized and appraised but was forced to wait 3 weeks just to be told it would cost $4000 for to make the adjustments.My grandmother got her engagement ring from here in the 70s and it has been advertised that Birks will service any ring bought there at any time. I brought it in to get it assessed and resized.The clerk at the store told me that they might not be able to get the ring resized down a few sizes because she didn't know if they still did work on the metal in this ring, despite it having been purchased from Birks. I was told that I would be contacted in two weeks after it was determined whether the adjustments could be made on the ring or not.After not hearing anything from them for more than three weeks I decided to contact them myself and find out what had happened. Someone was supposed to have contacted me with a quote as to the cost but I had not recieved any email or phone call from then with that quote.I have since been given a call from the outlet letting me know that they cannot resize the ring without remaking part of it, which would cost $4000 (the ring itself is likely worth less than that).This is completely unacceptable, I was forced to wait three weeks with no contact from Birks just to be told they can't make the repairs without charging me $4000 to remake the ring.
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June 2022 by jason c
One of the best watch boutiques in all of Ottawa. Friendly relaxed atmosphere with great staff - offering a range of sought after watch brands such Grand Seiko, Cartier, Frederique Constant and more. If they don't have a model in store they are more than happy to help source it from their carried brands. The sales staff seems to really enjoy watches and are more than happy to show them off to new customers.
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May 2022 by Jacob Roberge
Great service. Great selection. Great after-sales service. Highly recommended when looking for your next watch. Best Grand Seiko selection in the area!
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May 2022 by Pascal Gagnon
My fiancé and I stopped by Maison Birks in Ottawa at the Rideau Centre over the weekend to look at & purchase a special engagement watch. Alex Giroux, the store director, took such good care of us. He took the time to walk us through all the information, the product, the guarantee, etc... He made this an incredible and unforgettable experience for us! The level of customer service we received was unmatched and has turned us into lifelong Cartier and Maison Birks customers and we will make a point of buying all of our future jewelry at this store. Highly recommend.
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May 2022 by Jimmy Gosselin
I recently bought a Tudor Watch from Birks Website and had to go back to the retail store for bracelet adjustment. The links were extremly hard to remove but the team from the store did everything and went above and beyond my expectations to get the watch ready in less than 24 hours. Great service. I already bought 2 Breitling from that store and service was always good
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April 2022 by Daniel Wang
Alex at Birks was absolutely amazing. One of the most accommodating and easy going person to work with! He provided a fantastic luxury watch buying experience. Can't wait to go back and see him again! Highly recommend.