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May 2024 by Khalid Mlaekah
Professional and great experience, were very helpful and helped adjust my watch bracelet in no time. If anyone’s in Ottawa I would recommend checking them out
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May 2024 by Abarry Dan-Bouzoua
Great customer service
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May 2024 by Nick Archambault
Great place! Amazing Tissot PRX selection.
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March 2024 by Jad Dennaoui
Matt and Brian were a great help in resizing my Tissot with quick and precise service. Much Appreciated.
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March 2024 by Lindsay Fyfe
I went in to get a broken strap replaced for my Tissot watch, thinking I was going to need to wait and order a new one. Brian Volta had a quick look and he was off to the back room. After 15 minutes he returned after fixing my strap and replacing my battery. He explained the issue and only charged me for the battery. Great experience, very helpful and professional. Recommend them highly.
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March 2024 by Laura CortesLargo
Today I visited Maison Monaco to replace my watch strap. The AD representatives, Narsis and Brian, extended a warm welcome and delivered an exceptional customer experience. Their professionalism and kindness left a lasting impression, making the store my preferred authorized dealer for future watch purchases. I highly record this boutique store.
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March 2024 by Stephen Brown
I dragged an old Breitling Crosswind out of storage and the bracelet needed sizing. I took it to a jewelry repair shop who declined.After researching for a while, the name of Brian at La Maison Monaco Rideau kept popping up. So today I wandered into the store and asked Brian if he was indeed the Breitling Whisperer…and he was.10 minutes and my bracelet was sized. The service fee was reasonable.Also the shop is a remarkable watch shop representing several very wonderful brands that average people can afford… and they’re in stock too… unlike ADs from some Swiss brands.I’ll be back. Probably too frequently!
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March 2024 by Pape Gora Thioune
Nice and clean store at rideau with great staffs . Brian was able to fix my watch that i did not even bought there . He helped me , i left with a smile . Thank you Brian . Will come back . Blesss ??
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March 2024 by Alireza
I have been a long-time consumer of Maison Monaco. Recently, I decided to expand my collection with a Speedmaster Moonwatch. During my visit to Maison Monaco's Omega boutique, Narsis, the AD representative, was exceptionally helpful in answering my questions. She went out of her way to assist me and took down my information for the expected upcoming new release of the watch. I highly recommend the outstanding customer service and hospitality at Maison Monaco, and I appreciate Narsis' professionalism.
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March 2024 by Matthew Mazzocchi
Stopped in to take a look at some Omega watches and coincidentally, a fellow Matthew helped us out. Extremely knowledgable staff and excellent customer service. Had a great conversation and learned a lot of good information. If you’re looking for someone to give you good recommendations and solid information, Matthew is your guy! I will definitely be back!
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March 2024 by Jamie Light
I just stopped by to have my watch adjusted Brian fixed it right away. Then I had some fun browsing to watches they had for sale
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March 2024 by Cameron Denny
Friendly and helpful group of people. Definitely has my business again.
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January 2024 by Melissa D
I recently purchased a new Tissot Seastar 1000 from La Maison Monaco and couldn't be happier with my experience. Bonnie was knowledgeable and helped guide me to find the right watch. Brian adjusted the watch to fit my wrist perfectly. I highly recommend this place for anyone in search of a new timepiece with excellent customer service.
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January 2024 by Ynell Mondragon
Went there for my Tissot watch strap replacement and Brian helped me. He’s always kind and nice to costumers. Then I remember that I have my broken gold bracelet in my purse because it gotcaught by my cabinet door handle that caused the lock to stretch making it impossible to close my bracelet. Brian fixed it with mo charge. He completely renders good customer service. I will definitely go there again if I need to buy a watch or some jewelries. All the staff there are also nice. They really have good customer service plus they have beautiful, luxurious and eye-catching pieces. Highly recommended!
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December 2023 by Jean-Christophe Mercier
I had a nice welcome from Narjiss, the watch and jewelry advisor, who took charge of my Tissot watch and I explained the problem to her in detail, she took it to her colleague Jamie Walker who is specialized in electronic, Quartz and mechanical watches. The latter saw the seconds jerk and the watch stop intermittently. He adjusted the watch, checked everything and did a complete reset of the watch. It ended up regaining its splendor and has never failed since, let's hope that it will continue. The movement is still operational and its interior components are in perfect condition. In addition, all the work done by La Maison Monaco is done with professionalism and rigor. I highly recommend them to everyone!