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January 2024 by Nicole C
Employees were nice and helpful from the moment you walk in to the moment you get to the cash, friendly. Store has great selection
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January 2024 by Masoud Badre
This is a nice store, very friendly and helpful staff. Great return policy too.
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January 2024 by Marcella Cropacev
Very clean and organized place, a bit dull and tired for my liking. Staff seemed more interested in cleaning a spill by the change room than tending to the 15+ people in there. I’ll stick to online shopping.
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January 2024 by Conor
Excellent customer service
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November 2023 by L Brabant
Quality merchandise at a good price
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November 2023 by Gobear Gromit
I’ve been a fan of LLBean since the eighties when I has my first taste in Maine USA .AT that time the store was all that was there as far as outlets , years later it became a Mecca for them.Glad we have one in Ottawa and the staff are so please not and helpful..can’t find you exact size , just order it on line and if it doesn’t fit bring is to us for exchange or refund…said the manager.Ordered two pairs of pants on line they arrived in a couple of days ..they fit perfect ..so please to finally wear something other than jeans..
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October 2023 by Gugal Ganes
This location is the Michaels, rhe LL Bean is accross the street to the West from thia location.
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October 2023 by Monique Mainville
Very nice, somewhat less selection than you'd see in a US store. Bring your wallet... quality is high and it's priced accordingly. However even basic sheets and bags have this pricing dynamic.
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September 2023 by Helen Belanger
Very expensive for mediocre quality. I bought several pieces and all have fallen apart after a few washes. Especially the flannel shirts. The fabric pills and shrinks terribly (I don’t put shirts in the dryer). The shirts are not worth the high cost! I also ordered several pieces online and when I returned a few of them, it was very complicated. You have to go to a separate counter and it takes over a week to get a refund. Too much of a hassle. I shop at other stores now!!
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September 2023 by Carole Girard
Beautiful store, friendly and helpful staff.
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June 2023 by Cecilia Muir
I went to the Ottawa Trainyards LL Bean shop today looking for some clothing suitable for an upcoming cruise to Alaska. I received outstanding service from a sales associate named Pat. She not only helped me find the initial items I had in mind, but also suggested some other practical options that would be versatile and suitable for the trip. No pressure or hard sell, just a helpful, friendly, client centred attitude. I have had several excellent purchase experiences at this location, and today the service was exceptional.
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May 2023 by Donna Neftin
Good quality sportswear here. I picked up a little vest which is great in the winter under my coat or in the spring when the coat comes off but I need a bit of warmth.
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May 2023 by Alex Qu
I bought an L.L.Bean sweater @ HBC which was made in Norway and I like it very much. Later I ordered two more @ HBC, one for my wife and one for me again. This time the two were all made in China. Both of them were bad. One had 2 elbow holes after just 1 winter and another one reduced its size sharply from size large to small after one wash! I was too shy to donate them and I discarded them away. If you do not want to waste your money, never buy something made in China.
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April 2023 by Kelly Logan
Great customer service! TBH, I ultimately didn't buy anything though.
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February 2023 by Elizabeth Roberts
They should carry their petite sizes in-store, not just on line. The coat I got cost me way more than it should as I had to order from Main, which cost me duties as well as taxes.
