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March 2024 by Marilee Keller
This is the second vehicle I bought from Eddie and both experiences were nothing short of fantastic! From the moment I test drove vehicles to the day I picked up my chosen ride, it was completely stress free. Pure professionals and nice people. I knew I made the right choice when I got a smile and a thumbs up from Marty at service who loved my choice of a Lexus! If you’re looking for a pre owned vehicle, check these guys out. They will take great care of you. Thanks Import, it was truly a pleasure!
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March 2024 by Kalum Figura
I purchased a 2021 Audi Q7 from Import Car Centre on March 1, 2024. It was an exceptional experience. I came to the dealership with a few ideas of the car I wanted to buy. I had done my research but was still undecided. Import allowed me to test drive a number of vehicles and the entire Sales staff - Dan, Eddie, Josh & Warren - were generous with their council, never pressuring me to buy one thing or another. I decided on the Q7. They had one on the lot in great condition but I didn’t like the colour so Dan offered to find another one for me. He spent many days bidding on ones from other dealers and at auction, consulting me on his progress along the way. He ultimately found one that checked all my boxes. It came with two sets of virtually new tires, and it was at an excellent price. When they got the vehicle in, Marty and his team at Import Car Centre Service did a thorough inspection of the car, answered all the questions I had, and offered to house the extra set of tires. Everyone I dealt with at Import was especially accommodating. Special shout out to Jeff who did an amazing job detailing the car before I drove it away, and to Eddie who made the financing process a breeze. I have to say, I wasn’t only impressed with how Import served me, but I watched how they worked with a number of other customers in my multiple visits to both Sales & Service. They treated everyone with a level of respect, patience and good humour, no matter who the customers were or what their circumstances were. It proved to me why they have so many letters on their walls from satisfied customers and why they have so many 5-star reviews here. Without hesitation, you should visit Import Car Centre to buy your next car or for your next service need.
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February 2024 by Jason Smith
The best car-buying experience I've had to date. From the moment we walked in the door, there was no pressure, no gimmicks, just a buyer-friendly experience where every question is a good question, and your happiness takes top priority. Josh was personable, transparent, and didn't hesitate at any of the questions we had. I would not hesitate to refer anyone I know to these guys!
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February 2024 by corey thebarge
Such a pleasant experience buying a car from Import Car Center! Eddie was very helpful in suiting our needs and our budget while also finding us a car we absolutely love.
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February 2024 by Frank Late
Referred to Import by a friend who has been doing business with them for years. Amazing service with competitive pricing! Very pleased with the experience and excited to be driving my new Outback Wilderness!! Thanks!!
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February 2024 by Z B
Amazing experience. Right from the get go, Josh was communicative, honest and straightforward, something that is lacking these days. The whole team was friendly, helpful and informative and that really helped the process. I ended up buying the car through the and it was really a positive and pleasurable experience. Thank you!
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February 2024 by Derrick Zimmerman
In June 2023 I bought a new car without fully considering the financial burden I would incur. I was stuck making payments on a brand new car and I had no way out. To add to the problem, I had also been caught with the new car in July 28th hail storm that attracted national news for ice cube sized rocks of ice. The brand new car was aesthetically ruined and I couldn’t even afford the payments either. I was at rock bottom but had heard from a friend that Dan at Import Car Centre was a very kind hearted and honest man. I visited with him 3-4 times and poured our my heart and told my story. First off: he said I’ll buy your car, I will make the problem go away. Secondly: he got my car into the front of the 3 month line at the best local hail shop in Ottawa. Not only was I next in line, but it was done in 36 hours. I brought the car back to Dan, he took the plates off, bought the car, paid off the lean with Honda Finance even with a knocked carfax, and proceeded to save my life, as promised. This is local gem car lot and if you’ve never met Dan and are looking for an amazing car sales manager experience don’t drive by Import Car Centre. They’ve got something very special there.Thanks Dan.
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December 2023 by GracieO'Bunny
Run! Don't walk - to Import Car Centre. Just picked up my lovely 2018 Honda Civic yesterday. Josh was fantastic to deal with! All of the guys were great to chat with. I'm 57 and this was hands down the best experience ever purchasing a car. I would never go anywhere else!
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December 2023 by Zay A
Great service and friendly team. I bought my car from next door dealer and not introduced to the car well and with dirty interior. Two yrs of driving i had to put more money to fix with high expense and didn't trust to drive again.I walked to import cars for advice and Tom went above and beyond to help and open the hood to check everything was okay. He printed me with the history of the car and told me everything i needed to know and left happy:-)I really apricated the time he took outside in the cold. I for sure will go there for my next car and the service they do. The professionalism was amazing 100% ,clean organized place, i can go on and on. They deserve 20 star.Tom thank you for everything and your time and the work you do. You have my business and everyone i know. Cheers!
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November 2023 by France Bourbonnais
I must like you Josh because this is the first ever google review I write.I can’t say enough about Import Car Centre. I recently purchased my 3rd vehicle from these guys, since meeting them in the early 2000s.I recommend you visit Import and Josh to find a vehicle that suits your wants and needs. You will not be disappointed. They have been in the business a long time, have navigated multiple markets and just have a wealth of knowledge.Their Service team have always made sure my cars were safe and offered great customer service.So, next time you pop by, tell them France says hi!
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November 2023 by Ali Azam
I have not seen any dealership like them they treat you like family no disrespect, transparent, will help you in any financial situation you are in. They work with you to get the best deal. I dealt with Eddie and he is just an amazing person who understands your needs and helps you throughout the process. They have been in business for long and provide the best price and warranty you can get in Ottawa. Even though I didn’t buy a car from them but I will next year. Thanks for your help Eddie.
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October 2023 by Tanya McEnery
Just bought a beautiful Subaru and couldn’t have had a better experience. Josh is absolutely amazing. His many years of experience, his expertise, honesty and professionalism made for the most incredible and enjoyable car buying experience ever. Josh goes above and beyond to please his clients. We highly recommend Import Car Centre. Their reputation speaks for itself. They are the best in the business.
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September 2023 by gutu adugna
Josh was a great and amazing salesman I never seen even the whole team at all wow they are friendly. And the way they handle everyone is real and from their heart When we mentioned any concerns, he was quick to address them with no hesitation. Very straightforward and didn’t try to hide anything about vehicles, unlike most used lots. Worked with us when the price was a little out of our budget and overall a great guy. Definitely coming back here again. They deserve more than ⭐️⭐️⭐️⭐️⭐️
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September 2023 by Jason Rochon
I recently purchased a 2016 Subaru Crosstrek from Warren at Import Car Centre before our first child arrived. This is my second vehicle purchased through them, and I cannot stress enough their honesty and good nature was unmatched during the purchasing process. Excellent customer service, clear understanding of terms, and an solid warranty and service centre to make sure my car is 100% taken care of in the future. I cannot thank them enough, and highly recommend them for anyone looking for a high quality used import vehicle.
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September 2023 by Shawn Tallon
I had an excellent experience recently purchasing a used SUV at Import Car Centre. My salesman, Warren, quickly recognized my requirements and budget and directed me to a car on the lot... Best vehicle I have acquired in my 30 plus years of acquiring vehicles.
