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November 2023 by DND DIGITAL
Excellent service. Easy pick up and easy drop off. No hassles used all rentals but Like Herz and they also called thrifty
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November 2023 by Ahmaeid Alwarfilee
Stay away.bad customer service, the manager is a joke.He insisted that I give my itinerary, insisted on which city I will visit!No other company would ask su how a stupid question
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September 2023 by Qasem
Nice location with many cars. They give you the car they want even if there were many options. It was a good experience overall.Make sure to check the car for damage and the odometer before you leave. My so called inspection sheet showed no damage, but the car had several big obvious scratches. And the mileage was different than what was recorded.
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September 2023 by Margaret Mulloy
Stranded in Ottawa after my vehicle stolen. Trying to get home for 4 days. They had a vehicle to rent me until they found out it was a 1 way rental and suddenly the cars all disappeared. Horrible service. They should be ashamed of themselves.
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September 2023 by Carol Vanwiechen (CarolV)
Worked out well, easy in, easy out, price as per booking. Flight was early so dropped keys in dropbox.
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August 2023 by Erik Meincke
The absolute worst rental experience I have ever had. Locations are not connected so if you pick up and drop off to another location they will be very confused. My rental cost me 900$ for one day from Toronto to Ottawa and the company had absolutely no clue where the car was coming from when I dropped it off. Customer service is also based in the US and has no clue what is going on. Steer clear!
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May 2023 by Tara Dentinger
Best experience ever! I needed a specific car and the staff both at York street and the airport and the staff (especially selina and Lena (?) ) were amazing in tracking it down and notifying me that it was available! All of this during an extremely hectic day! They went above and beyond. Thank you so much!
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May 2023 by Ravinder Kaler
Excellent service by Harpreet - high level of professionalism and very prompt with her work. A job well done.
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May 2023 by Richard B
Crooks in suitsCharged me more what I was actually supposed to payThe guy with dreads is useless and very disrespectful
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March 2023 by Martin Bélanger
Easy reservation, easy pickup (first door) easy return (drop keys box).Good recent vehicles availability-choice and pricing.Courteous and pleasant representative by Sado.Will do business again with
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November 2022 by Katherine Auleta Vandervalk
Scam DO NOT BOOK WITH THEM. Charged Multiple admin fees (6 x 8.50) for tolls through a different company called Surgenor - and even charged my credit card 2 months later for a random charge they could not explain. I had to freeze their access to my card. Criminals. If I could give no stars I would. Wish I read reviews first.
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August 2022 by Shailesh Joshi
Very convenient ???? quick and easy in and out.Excellent choice for airport pickup and drop at another airport location as we know the droppingoffyourrentalin Ontarioat differentlocationsis very costly waymorethantherentalprice.. The person came out to help you understand the car features if you're not familiar ????.
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June 2022 by Abdi Smooth
I’ve used Hertz throughout all my trips across North America and most of them have been extremely positive. However, the hertz staff at the Ottawa Airport gave me the worst customer experience ever. Never have I seen such unprofessional and rude behaviour from a staff. I’m a Gold member and have been a loyal customer of the brand for a decade. Now, I would happily spend more money with a competitor that appreciates their customers
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May 2022 by Bruce Mckay
Great service manager’s special put us in a brand new Volvo it was very nice.Just what we needed to make Easter weekend special.
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May 2022 by Tobie Mangione
Arrived into Ottawa for a 3 day stay but my flight arrived an hour late, my 1st appointment of the day was 30 mins away (I was completely booked with appointments and meetings all day). I went to Hertz to pick up my reserved car, got into the car and the smell just hit me like a ton of bricks. Someone had smoked cigarettes and weed in the car, it was so heavy it burned my eyes and nose. Upon picking up the car I drove to the front desk and told them about the smell, they offered to replace it with another car...I had 15mins to get to my appointment so there was no time. I finally had time the next day to exchange the car. But really, why in hell would they even put that smelly car on the lot to rent with such a bad smell.The inconvenience of having to drive back to exchange it and suffer through the smell, it was unprofessional on their part.
