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October 2024 by Connie Vowles
Went for our passport photos. They were prompt and efficient. Good quality.
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October 2024 by Mey Amasha
Great staff, always super helpful
Just wanted to update my posting to say I always to try to attend the free educational sessions Henry's Kanata hosts, and since day one they gave me all the info I needed to buy a camera, the lenses and the equipments I need.
Today I attended the night walk photography session and it was so great, fun and very helpful
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October 2024 by Sidharth Sood
Great experience. Nice folks. Pleasantly welcomed us, understood our needs immediately..
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October 2024 by Shahrukh Kemall
I had an outstanding experience at this place for my digital pictures. The staff was incredibly fast, efficient, and professional. Special thanks to Rohan for his exceptional customer service, he went above and beyond to ensure everything was perfect. Recommended 100%.
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October 2024 by Mark Chalmers
Went in to look for certain film and was helped right away by the staff.
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October 2024 by Jennifer McKenna
Terrible service. I would give 0 stars if I could! Henry's has lost me as a customer and I do not recommend if you are looking to get a repair done. My Nikon's flash wasn't working so I took it in to the store for repair. The clerk told me they didn't do repairs onsite and would have to send it off to the dealer (Nikon presumably) for them to fix it. That was all well and I handed my camera over and we filled out the paperwork. The clerk told me it would probably take about 2 months before I received a repair estimate. Sure - no problem. That was in JULY of 2023 - yep.. 2023!! - 14 months ago!! I was never contacted and never received an estimate. I got a phone call 4 days ago to say my camera was in, fixed and ready to be picked up. I ran down to the store and the clerk gave me back my camera and the invoice. The invoice stated an estimate had been prepared and approved (which I hadn't received) and "repairs completed" dated a few months later but in the notes section at the bottom of the page I saw the words: "returned as is". Also, the amount owed was $0. So didn't look like my camera had been fixed. The clerk couldn't understand the conflicting information and said they would get the manager to call me the next business day. When I got home, my camera's flash was indeed still broken. The manager never called me. I went back to the store today, four days later, with my camera and invoice to see if I could talk to the manager to get an explanation. She was very unsympathetic, borderline rude and just said: "Your camera's too old and Nikon didn't have the parts to fix it". When I asked why it took over a year then for my camera to come back to me the manager said they did try and contact me and insinuated it was my fault that my camera had been sitting on their shelves for a year waiting for me to be bothered to pick it up. The latest call (four days ago) was apparently their 2nd attempt to contact me. When I asked what I should do next she shrugged and said: "There's a specialty store downtown you can try." Really? Unimpressed.
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September 2024 by David He-Him
Helpful and informative service
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September 2024 by Philippa Jarvis
Thank you so much for recovering my photos!! The employees are so kind and I consistently have great experiences here. Thank you!!!
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September 2024 by J W
Staff are friendly and engaging. Store is clean, the items are all nicely labeled and easy to see. Used stock all have prices and condition rating. I suppose the hours could be longer but they deserve a rest too. Stock levels are good, and the staff is knowledgeable (though you should always do your own research).
Prices are pretty fair for used and industry standard for the new. They do match prices with other authorized dealers as well.
Been shopping there for almost 20 years now, not by accident.
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September 2024 by Arthur Wong
Got my PR card there for 28.99 bucks. Nice staff.
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September 2024 by Ahmet Ilkmen
Very helpful and knowledgeable sales people
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August 2024 by Tetyana G
Love the self-serve printing machine. Always prints in good quality compared to other machines in box stores.
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August 2024 by margaret trent
This morning at Henry's, Blaire (employee) went above and beyond. I was having issues obtaining photos from an old SD card. Blaire graciously used her personal computer, downloaded the photos, allowing me to select the ones needed and assisted with the printing. Her kindness and assistance was truly appreciated. Blaire, Thank you again
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August 2024 by Knic Har
Bought a new canon R6 Mark II, sales rep Arlo, took his time explaining specs and body comparisons. He was super patient and easy to talk to and definitely was knowledgeable. Thank you again Arlo !
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August 2024 by Joshua Zhang
Came here for my passport photos. The service was exceptional and expedient. The staff were also super nice. Highly recommend
