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August 2024 by Gao Ran
Very helpful staff. Help me order the bike and provide assembly service.
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July 2024 by Michele Emond
We received amazing service from Duncan and Patrick today. We purchased our first e-bike. They were both so helpful and knowledgeable. Highly recommend.
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July 2024 by Peter Cech
They were willing to help me resolve an issue, even though they weren’t my specific dealer. They went above and beyond in helping me out following a major crash and get me back on the road.
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June 2024 by Susan Riley
I've been very impressed by Fresh Air's fastidious and pleasant service, especially from John and Cam. A bike that I bought there turned out to be impossible to assemble properly (manufacturers' problem; not Fresh Air's) and they tried very hard to make it work for me. Instead, I decided to refurbish my existing gravel bike and that work was done expediently and well. You get the feeling you are dealing with honest people who don't try to oversell you. Also, as an older woman it is a treat to deal with another older woman _ although not as old as I am!
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May 2024 by Brad Montgomery
Patrick was both a scholar and a gentleman helping my friend buy his first mountain bike, a new Giant Fathom.
He was patient in explaining different features of different models, worked within his budget and had the bike ready for pick up that same afternoon!
Thanks again to Patrick for exemplary service. First time in, definitely wont be our last!
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April 2024 by Jamie Sprules
The team here is absolutely spectacular. Whilst travelling to Ottawa for National XC Ski Champs, one of our skis was damaged and we were not able to repair it in time for the race. One of the staff from the shop lent a pair of her race skis to our athlete for the week, even though she was racing as well! The shop even marked the wax pocket for us. Thank you BP and Fresh Air Experience!
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March 2024 by Andre Gauthier
1 clerk picking his nose behind the counter never served us - we walked out after 5 min - ready to spend $400-$500 on bike wear -what a joke - went down the street and got everything we needed
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January 2024 by Caroline Phillips
Great service! Staff is really knowledgable and friendly. I recently bought a new pair of skate skis at the store (they helped me choose which pair to upgrade to) and the skis are absolutely perfect.
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September 2023 by Mikaila Ortynsky
I purchased a Liv Hybrid bike here and the sales experience was phenomenal. Bob picked out a great bike for me based on my riding preferences and Anika was great to deal with for pickup. They stand by their product. The staff is so friendly and knowledgable. Truly a gem. I will be going back for all my services.
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September 2023 by Ben Farmer
Just a note to say how pleased I am with the bike servicing done by Fresh Air a couple weeks ago on my old Giant hybrid. The bike runs so smoothly and brakes much better now. Great work. Parts prices weren’t outrageous either which I appreciate. I will be going back for future servicing.
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August 2023 by Paul D
Friendly staff, well stocked with essentials. Would recommend.
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July 2023 by Neil M.
I deal with a fellow named Duncan. He has an encyclopedic knowledge of bikes and cycling, and strives to procure what I need, usually successfully. (I felt bad for him and for the store when I asked to buy a Specialized Roubaix S-Works, and Specialized told him they'd basically decided not to sell any Roubaix models in Canada this year). Anyway, Duncan knows his stuff. He is also a pretty expert mechanic, and has taken excellent care of my Merlin Road and my Independent Fabrication Crown Jewel. I have recommended friends to Duncan, and they have been just as happy.
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June 2023 by Aaron Robert
Was riding to an appointment when my bike broke down with minor mechanical problems. Received fast, professional, and affordable service. Made my appointment on time. Thanks Fresh Air Experience!
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May 2023 by Jacques Lafrance
Loved my experience here all the staff were so friendly. They go above and beyond to size the bike properly and detail everything you need to get started. The person that helped me was Will, I appreciate all the help and information. I will be buying a bike here again for sure.
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April 2023 by Liette Laniel
Go to MEC or Bushtukah if you can. Fresh Air will not help you if the ski equipment you bought there breaks. I just had the worst experience.
