-
January 2023 by Sara Hussan
The delivery guy buzzed the building but he didn't want to come upstairs. I told him I'll be right there but he said "I'm leaving it in the lobby, bye." And hung up (: the package was left OUTSIDE the building.
-
September 2022 by Sara Chaghlassian
The delivery guy buzzed the building but he didn't want to come upstairs. I told him I'll be right there but he said "I'm leaving it in the lobby, bye." And hung up (: the package was left OUTSIDE the building.
-
September 2022 by Tyrone Ajani
If your unlucky enough to have your package delivered trough this company I sincerely apologize! Sorry to say your package almost guaranteed won’t come! They’re terrible and have poor customer service
-
August 2019 by George Arvanitis (Mr. Sun)
Never rung the door once and called me saying its been multiple days he came and we weren't there except I work from home so he is lying.
-
August 2019 by Bob C
I ordered from amazon and the carrier came up as Dynamex. I never heard of them and after googling them, I got worried- like genuinely scared of what was going to happen to my package. I thought for sure the it would be delivered to the wrong address, or delivered at 9pm when the office was closed or left outside where anyone could pick it up. Fortunately, it arrived without any problems. I know the reviews are overwhelming negative and maybe this was an oddity but I hope it means that they are starting to sort their business out.
-
August 2018 by Shailesh Kapdi
Very rude. Agent said they don't serve Ottawa! Seriously?!? Then why is your office in Ottawa???
-
August 2017 by Jenny
Called to schedule a pick up, they told me to ship a small box (around 2 pd) will cost me $900 from Ottawa to Toronto. I don't get it. Never mind.
-
August 2017 by Marie-Josee Beaulieu
It's impossible to reach anyone on the phone. And when you finally do, they never get back to you despite having an agreement that the person will call back for passage on information. Disappointing and absent customer service.
-
August 2016 by José Weatherhead
Why does Air Canada use this company? My luggage was to have been delivered after clearance in Ottawa - before 10:00 pm. It was not! And I wasted the whole afternoon/evening waiting. Called Air Canada - a call centre in India - and they could not get hold of Dynamex. I found another number online, called & did manage to find a human, who had no idea when the luggage would be delivered - some time tomorrow. I suggested that I would call & pick up the luggage myself. So, am to call by 9:00 am & arrange this. Why am I not surprised that Air Canada chooses an inefficient, unprofessional company?
-
August 2016 by Jamil Assaad
They were supposed to deliver my luggage for air Canada. The first guy was courteous and polite but the timing didn't work for me. The next day, their person on the phone was using a borderline rude tone, and they couldn't get a hold of the driver. Then the next day the driver called with another inconvenient time for me. So I figured I'd ask for more options, he didn't care to help me. So now I'm going to pick up my own luggage so I don't have to deal with them. Air Canada should drop them as a delivery service. Maybe use Uber or something.
-
August 2016 by Stuart Brook
Air Canada pickup ... Pickup ordered at 9 am ... STILL not picked up at YOW at 6 PM and Air Canada central baggage folks utterly useless. Like many I've waited all day for a phone call that hasn't come!This won't let me give 0 stars!
-
August 2016 by Janet Menard
Never received my luggage. Could not reach anyone who could help me.....only automated phone lines. Absolutely disgusted by the service ! I will go out of my way to tell everyone to never never never use this company.
-
August 2015 by CalKn
Dynamex was supposed to deliver my luggage between 10AM and 3PM as they called and said so. At 3:30PM, I called and asked but the representative was rude and couldn't even answer my questions properly, all he said was "Sorry" and "I'm not sure." When it finally came, it was 5PM so I basically wasted my whole day waiting. So, why give a time frame and not deliver within that time? The delivery guy didn't even apologize and the service was basically horrible. I don't like this company and wouldn't recommended this service to anyone. It seems like they do nothing close to what they claim on their website. Horrible! if anyone does use this service, good luck!
