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March 2024 by Mason Nell
I don't think you could have better staff than this store. Incredible.
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March 2024 by Juan Ignacio Cardenas
Staff is very knowledgeable and helpful. Excellent customer service!
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March 2024 by Valérie Langlais
Good product, great price, good customer service.
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February 2024 by J.C. P.A
Big store with friendly staff. They always have a special sale everytime Im around.
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February 2024 by Boris Khodorkovsky (netocrat)
Excellent store. Great discounts, knowledgeable staff, and a very convenient self-scanning checkout process (just drop the clothes into a scanner box).Register in a couple of phone taps for an account to have a 356-days returns window ??
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December 2023 by Tasha Vanderveen
The customer service was top notch. Bought a bike and bike trainer for my son. The service at the workshop was very quick, efficient and they were very kind.
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December 2023 by Vianna Lin
I would like to thank one of the staff members, Rezika, who understood and answered all our inquires about the product with great enthusiasm and care, and reminded us of what we should pay attention to, and repeatedly helped us confirm the product details. It was the best shopping experience I've ever had, and she’s the best staff I've ever met. Perfect shopping experience.
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November 2023 by Leanne B
The manager Eric is incredibly rude. The absolute worst customer service experience of my life. He gave me a hard time about the return I needed to do (my sons shoes ripped within a week) and once he knew I was getting frustrated (because I asked for a manager) it seemed to make him happy to continue to be rude and difficult with me.
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November 2023 by Melanie Monfils
This is the second time I visit this place and the staff is very friendly and always ready to help. While trying on some coats, my friend thought he had his own coat (with his cellphone and cards in his pocket) stolen or misplaced. Everyone was there to help search the store but the hero of the hour was a member of the staff named Pankaj who, with his own cellphone, was able to locate my friend's cellphone, and coat. We were very thankfull for everyone who helped us!! I love the quality of their products, and the prices are very reasonnable. I will definitely be back!!
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September 2023 by Jen Balon
First time customer today, and I was super impressed by the variety of sports needs covered. Plus, the customer service and help received with your sports equipment was amazing. Rosalie was so knowledgeable and patient with getting me started on my horse gear. Loved the price points here as well. ❤️ ? I went through a cashier (versus self checking; I like to support jobs) and she was friendly and helpful too. I will be back!!
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September 2023 by ayni ceylan
I thought it was a big corporate store. But it wasn't. The size of a store is obvious when there is a problem..2 months ago I bought 2 kids bikes for my daughters, one of them broke .store said it might be manufacturing defect problem and outoff stock . but you can still use it this way. . I want my bike that I bought 2 months ago ı want to be like the first day. It still has a guarantee. IKEA changes it within 1 year even if it is a customer wrong . they are a big company. I hope you will be a big company. You give a guarantee to the products you sell and you stand behind them. I hope Dechatlon train your own staff on how to learn how to behave your customers learn how to behave
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August 2023 by Adrian morphy
My new favorite store...SportChek doesn't carry a quarter of what Decathlon has....and all the staff are delightful, and focused on giving you a great experience....kudos to Gary, such a nice employee and just full of useful info. Second, third, and fourth visits completed....staff are all very helpful and endearing.... Always a great destination for anything outdoors... Equestrian supplies?....I'm telling you....pretty much all sports are covered here...I'm using their products, will review the quality and ruggedness after about 6 months...and I use my equipment....I used it on the reg
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August 2023 by Sobeida Chahin
Today I went to the Decathlon store in Ottawa and had a VIP service. Jackie and Anna were so nice, I haven't felt so comfortable and well cared for in a store in a long time, these people provide exceptional customer service! Well done girls.
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August 2023 by 0001 0000
The 365 return policy is a joke. They wouldn't give me a full refund on a $750 bike because of a scratch on a pedal (okay fair, but easily replacable for $50 tops) and their other reason was that the bike's purchase price is now $100 lower than when I bought it. They offered me $550 for it.So based on their own logic, had the price gone up $100, does that mean I would be entitled to an $850 return?!No, because that's not how economics works. The guy was literally trying to haggle with me.Update: The manager Andrew is the worst. Total Napoleon complex, snippy and annoying personality. A male Karen.
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August 2023 by Courtney
Been in and out of here a few times and always left happy and having spent less than anticipated (yay!) BUT today I want to make special note of their resident Bike Wizard, Dave. I came in for what was a relatively minor concern (I'd installed a new panier rack but compromised my rear brake in the process) and right off the start Dave was super kind and enthusiastic, despite it being near end of day. Service was quick and he even came to find me when my bike was ready. Not once did I feel silly for coming in (there are a lot of bike snobs out there). I won't hesitate to return if I ever have questions or need help, and encourage others to as well :) thank you!!
