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May 2024 by Joey B.
They never answr the phone and service lady was rude and hung up not even trying to get on line. Could of been better if they picked up instead of being inconvenient. We want conveince that's why I call because I'm busy as well though service is busy they can just answer and tell us to call back or something. I called back again and again and still no answer.
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January 2024 by Ben Nguyen
George is wonderfully patient and flexible to work with, and has made this process much less stressful than it could be
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August 2023 by Tilon P.
I chose this collision centre only because its website states that it is the only collision centre in Ottawa certified by Mazda Canada. Therefore, I brought my Mazda 2022 to fix a small dent on the door there. They did a shoddy job. Firstly, they did not blend properly and the difference in shade is very noticeable. Secondly, for some reason, they removed the rocker molding below the door, brock clips, and could not properly install it back. It was the worst body shop work I have ever experienced. Don't go to this one and the only body shop certified by Mazda Canada. Their prices are exorbitant but the quality of work is very poor.
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July 2023 by Clara Mccullough
Very disappointment service, called on Monday, a guy told me I could come in on Friday of the same Week. Then I called again on Wednesday to double check on my appointment, a lady told me there was never an appointment booked, and the next available spot would be three weeks later. Ask for a email or text confirmation after you booked an appointment, or they might just cancel it without any notice.
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April 2023 by King Giza
Great and transparent people.
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February 2023 by George K.
They did great work repairing my daughters truck They had repaired my car previously and They stand behind their work
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December 2022 by Brandon Walsh
Steve and Katelin are both wonderful to deal with. Things are very busy with this collision center and it was explained that appointments take some time to get here. The work we waited for was expertly done, and at market value. The repairs we had done make our car look like the day we drove it off the lot.
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December 2022 by Sarah Wolfe
The team at Carling Motors is extremely professional and they make the process as painless as possible. All repairs done will absolutely surpass your expectations and Katelin's presence at the front desk is sure to brighten your day!
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December 2022 by Scott Sanderson
The whole team was super helpful! Katelin was easy to work with, and made sure I was kept in the loop for every part of the process
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December 2022 by Yurik C.
Had my Mazda fixed here after a collision! Amazing experience, and great repair work.Services: Body & Trim
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December 2022 by Kyarah Donnelly
The staff were very helpful and friendly. Such a nice environment and very welcoming.
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December 2022 by Richard Buchanan
Been here for 1 1/2 hours just to get my snowtires installed and still waiting!!!
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November 2022 by K M
From the experience at the front desk, to the care the staff take in helping you understand the actual issues with your vehicle, they’ve been professional, accommodating and understanding of client needs. We’ve dealt with them for an insurance claim and they have been top notch.
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November 2022 by deep prajapati
We had really bad experience with this collision center, we Brought our car to get the repair done and paid the deposit of the repair 3 months ago and was told that repair will only take about one or two weeks. After waiting for 3 weeks without hearing anything back we contacted them about the status and was told that most of the parts have arrived and waiting for one more part, and said they are fully booked until late November to perform repairs on our vehicle which was never mentioned when we paid the deposit in end of July. After requesting for earliest appointment they said they can do on mid October, we patiently waited till October as you can expect sometimes delays happens due to supply chain shortages as i also work in retail that was totally understandable but when we went back there in October 12th to drop off our vehicle they said exactly like this "no parts means no appointment " we felt so bad trusting this collision center this is not the answer you expect as they never did any communication like what's going on and no updates or status given during this time period. We called hyundai dealers and they siad parts are available so i had to get my money back and went to different body shop where they already booked me for the repair and ordered parts right away.very disappointing we had waited for 4 months without getting our repair done. They didn't do any efforts to find the parts when we went for our appointment then they started calling around for the parts. I would never recommend this place to anyone.
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November 2022 by Yash Thakkar
I wish i can give 0 star instead of 1 .I don't know how they are giving customer services, my insurance company asked to replace part with aftermarket part so they told me they will order and let me know but after waiting for 2 months I have to follow up with them and then they told me because of shortage in market its not available so if you want new part then we can order it and i cant believe it gonna cost me just $100 more but they never inform me . Atleast if they informed me about new parts i can make decision and not spent thousands $ of rental car just for $100.
