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December 2023 by ALD
I very rarely write reviews, but I want to share my experience with the bookstore. I bought my grandfather a mug for christmas, they didn’t wrap it or anything so I carefully placed it in my bag and hopped on the train to go home. Upon getting home, I realized my mug had broke on the journey. Keep it mind, it wasn’t as if I was blatantly throwing my bag around to see if my mug would break. It’s a $25 mug and i’m a university student, I don’t really have the budget to break mugs for the fun of it. I went into the bookstore today to see if they would be able to help me out and replace it, where instead I received probably some of the worst customer service i’ve ever had in my life. The lady and man at the front both went out of their way to tell me it was my fault, that I should’ve asked for the mug to be wrapped because it was my responsibility to ask, that it wasn’t their problem and that there was nothing they could do. Thank god the manager of the story was so sweet, and immediately replaced it after the woman from the front desk brought me to her office. It costs nothing to be kind, you work in a university bookstore and went out of your way to make a student during finals feel small to try to make yourself bigger. If it wasn’t for the manager’s apology, I probably would’ve gone out of my way to avoid the university bookstore for the remainder of my time at the university.
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September 2023 by psy mcmaster
A neat store, great staff, only problem is everything is pricey there. Even the books professors choose are pricey while there are better textbooks and free resources. They could provide custom resources printed, but they aren't doing it. Probably doing it for the commissions, and giving students a run for their money. While AI is flourishing and are better at explaining things in a language level and fluidity one wants without any ill intentions, I don't really see the need of these pillow sized textbooks to be distributed to every student's. Maybe professors can use them as resources to build custom printed copyright free textbooks for a 10-12 week classes by holding onto the insight that students are not just taking one course per semester and be a bit considerate about the course load while preparing them. Accept innovation and integrate it into learning.
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September 2023 by Lan Keen
Can’t get better then university merch AND extra large cue cards for five dollars.
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November 2022 by Rintani Fabregas
Nice store and staff
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October 2022 by Matthew Vega
Clothes insanely over priced for what students are able to spend
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August 2022 by Glacier
Nothin much to say, its what you expect
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August 2022 by Rodrigo Ledesma
Great things for students
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August 2022 by Chris
Overpriced
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August 2022 by Yan Jouannic
The prices are a little high... but they are so many memories
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August 2022 by Pierre Couffon
Quite impressed with the prices but rather hard to find as the Building it is located in doesn't actually have the street number posted on it?
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August 2022 by Jeong-Gun Lee
There are lots of souvenirs and university marked products.
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August 2022 by Minishadow 4000
Little confusing to find, very nice staff.
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August 2021 by a b
arguably one of the worst customer service stores I've ever been to. the store manager treats her staff like garbage and the sales associates are rude. overall, garbage
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August 2021 by Calvin Jia
Shipping is fast, textbooks look perfect; but I so disappointed with the shipping cost. Spent $150 on textbooks, but local shipping is not free, and pickup service is also not available.
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August 2020 by alyssa gallant
Great experience, the staff was helpful and kind.
