-
July 2024 by Brenda Wolf
I got fake speakers, seller offered a refund. Sent me a cheque which was not signed in the front as it is supposed to be, only he signed it at the back where it is supposed to be endorsed by the payee (not the payor). No bank will accept this cheque. When I asked for a refund in a different form, they cut off communication with me.
-
July 2024 by Buff McDaniels
These people are scammers and thieves.
I ordered a JBL Flip 6 speaker. And They never sent my speaker. And after several emails to them. They said they don’t ship to the U. S. anymore and they would refund my money.
And I never received my money.
-
July 2024 by BRUCE MURRAY
In response to your explanation of my displeasure with your company. You are correct it was not “duty” that was charged to me. It was 4 fees,
Disbursement fee
HST in Disp/ancillary fees
Clearance entry fee
Canada HST
Your office is Elgin St Ottawa, ON. Naturally when a person sees that, they figure the item is being sent from within Canada. Not California USA. I was not anticipating to pay 57$ more than I already paid.
Secondly, on your Packing slip. It clearly states that I was supposed to receive a “3M 6800 chemical full face mask” . I did not receive that. Instead I received a shoddy knock off.
This is clearly false advertising!
DO NOT BUY FROM THIS COMPANY!
I bought a “3M full face respirator “ . When the package arrived, 3 days late, there was no mention of 3M on the box or on the mask. False advertising.
The respirator cost me 90$, the duty cost me 57$. Not worth the hassle.
Do not buy from this company! Shop elsewhere!
-
January 2024 by Lyn Vo
Bought 2 JBL GO 3 speakers Jan 2, no response by phone and email unable to deliver. Sent request from their website, no reply either. After reading reviews here I realized I’ve been scammed. I’ll call my credit card bank to report this fraudulent website and retract my payment $75. Price was too good to be true. Stay away and don’t waste your $, the owner is a scammer, shame on him! Will report to fraud and scammers alert online too!
-
January 2024 by Ronan Woodroffe
Fake Headphones! Do Not Buy from this fake website. The product will be damaged and counterfeit. Customer service is a joke!
-
January 2024 by Jana Johnson Doucet
I am so frustrated with this "business". I was looking for the JBL-GO3 on sale to give one each for my 3 kids. We had initially found it on Amazon but missed the sale. Found a good price on Borna's website. Seeing it was from Ottawa and had the word 'Hardware' in it, I believed it was legit. Sadly, I did not read the reviews before ordering.I ordered the 3 speakers for 35$ each on the 14th of December and paid the extra fee ($7 or 12$ I believe) to have it in 5 days (or at least before Christmas). I actually found that option a bit weird because it said FREE from overseas or $$$ extra to get it in a few days. I still ordered it because I believed in this little Canadian store (plus I was desperate, I guess). Sure enough, Christmas is approaching and I realized that I didn't get the speakers yet. I check the tracking and it is frozen at 'order being processed' for days. I gave it extra time even though I was losing hope, mainly because it was the holidays.I finally wrote to the owner as his email is available to contact. No reply. I wrote to the support team and they said the bank was dealing with my refund. This was impossible because I payed with Paypal, I told them. They said I need to contact the finance department. So I did. No reply. So as of this morning, I recontacted the support team and my email bounced back because this email address is no longer available. I am so upset!!!My next step is to report them and contact Paypal.My final HUGE complaint is that upon reading the reviews, I saw the the owner added a general reply to any complaint the was made (which was most of the reviews), and was upset that people would complain through Google Reviews and not talk directly to the company. WHAT A JOKE!!!! He has time to add a reply to all of the reviews but no flipping time to reply to customers emails, refund, concerns, etc....This is a serious joke and they have terrible, terrible morals. It cannot be a legit business, even if it is an e-commerce business. DO NOT ORDER FROM THEM!
-
January 2024 by Self Named
Police should investigate this place and (owner). Scam, non-existent place. I made a purchase but received nothing even my money back. Would investigate to close that “owner”
-
January 2024 by Allison Jiang
I ordered the JBL Go 3 from Borna’s General Hardware website with 4 days express shipping on December 14, 2023. However, there have been no shipping updates so far. I tried calling their company number, but it doesn’t exist. Terrible shopping experience. Don’t buy!
-
January 2024 by Dave McManus
Initially I wasn't hearing much on my order but upon contacting them and following up, Bornas went out of their way to secure the product I wanted from within their Corporate Office. It was out of stock everywhere else and on back order from the manufacturer. Borna himself was committed to finding the product for me and getting it shipped ASAP during a busy Christmas season. He went through a couple different shippers and finally secured one that could get it to me in a few days. The product arrived and I was extremely impressed with the customer service I received directly from the Owner/Founder.
-
December 2023 by John Sbrolla
Does not exist waste of time
-
October 2023 by David Pennimpede
Update: They have emailed me again after I refused to take down this review and stated they will have Google remove it.Update: Shortly after posting this review the owner reached out and offered to refund me immediately if I removed the review from Google. I refused and opted to be refunded by Paypal.DO NOT BUY FROM THIS STORE!!!!They sent me a counterfeit pair of bose headphones, and then went about every direction possible before accepting to refund me through Paypal. Even after shipping the product back to them it has been over a month and they still have not issued me a refund. I have had to escalate the case with Paypal which will be issuing a refund but this was a long process for absolutely no reason. The owner is unresponsive to refund requests and is just looking to scam folks out of their money. Please Please PleaseDO NOT SHOP AT THIS BUSINESS!! IT’S A SCAM!!PS. Looking through these other reviews I can see that they have shipped counterfeit products in the past. Their responses to reviews also seem quite defensive instead of owning up to their wrong doings. Don’t shop here unless you are looking to get the Aliexpress/wish version of your products.To respond to the reply I got from the owner, it doesn’t matter who you order your stock from, misrepresenting a product online and trying to pass it off as something it is not is the definition of counterfeit. You have do e this to many other people, and I hope you opt to shut down your online store until you can either properly represent the products you are selling and stop scamming people. If you aren’t simply trying to make a buck than your online store should be clear that you are selling knockoff products and not genuine bose products as you claim to be a registered reseller. Your practices ate dishonest, and that is a reflection of your character. A defensive response is indicative of just that!
-
August 2023 by Abbey
FAKE BOSE HEADPHONES, BUYER BEWARE
-
August 2023 by Madelyn Wilson
This store should not be listed in google maps. It gives the impression that it is an actual 24-hour in-person hardware store, and it’s only possible to tell that when you go to their website. We ended up at their office building trying to find a hardware store for a last-minute need.
-
June 2023 by Amir Hasani
Pretty good site for hardware. There's a good range from high end to midrange products. It's reasonably priced. Its one of my go to stores for my tools. ??
-
April 2023 by Sirui Song
Update: seller did recently send me a check. Which bounced.Old review:Seller of counterfeit products. Ordered a headphone from them. Shipped from hk and arrived obviously fake. Do not buy.Since the seller has threatened to sue, I will keep this review and wait for his legal case. I have the order number as well as the fake item. I'd love to bring it to court so I can get my money back.It's too bad I can't reply to the seller. I'm glad he's reaching out over Google because he has not responded to neither my web complaints nor BBB complaint.
