-
May 2024 by Creative C.
The cab drivers are mostly immigrants who mind their own business and mostly have a polite or neutral attitude which I like. There are the occasional who try to scam you into taking longer routes. I pre-booked yesterday and the cab driver never showed up, which made me late to my appointment. The dispatcher is useless and RUDE and extremely unhelpful. She told me to wait, when I had already waited for 5 minutes. Wasn't she supposed to check to see what was going on or cancel and offer another taxi? I ended up taking the decision to cancel the cab and called back, and she was still rude and inconsiderate that I would be late for my appointment, it was all about her. With the hit that the industry has taken with the presence of UBER, this is NOT helping them at all. It would be better to have a friendlier dispatcher, or just replace her with AI. The taxi service is about brining people from point A to point B as efficiently, safely and professionally as possible. On the most part, the drivers are fulfilling their roles, but as far as dispatching, troubleshooting and customer service, this company deserves a zero. I will be switching companies and even consider Uber because at this point, I have no more patience for rude people who can't even perform a simple job that requires no education.
-
May 2024 by Joyce N.
In June 2022 I called Uber just after midnight to book a cab for 4:30 a.m. I had a reservation on the 5:30 train. My home is a ten minute drive to the train station and traffic at that hour of the morning is next to nil. To my shock, the estimate for the taxi ride was $70.00. I declined and called Blue Line. Their estimate was $13.37. My recall is that the actual ride was that exact amount. I gave the driver a $20 bill and told him to keep the change: he had just saved me $50.00! Naturally, I haven't called Uber since June 2022. BTW, I always tip taxi drivers generously because I think they deserve it. They have to purchase gas regardless of price increases, Blue Line cabs are usually immaculate inside and out, and the drivers seem more familiar with the city. Also, you are the sole passenger, taken from door to door. Totally worth it from any angle.
-
March 2024 by Tyler Lee
I would never not could I ever recommend this place. The drivers are dangerous don’t care about safety nor the passengers. Would rate zero if I could. DO NOT USE EVER!!
-
February 2024 by JesseJames613
Not so yummy
-
February 2024 by ian murray
Not good service use the Uber at least they’re not just going to make up some stupid price. I had one suitcase and a bag of groceries and blue line taxi wanted to charge me $75 to drive me from the store to my home and I was trying to tell Buddy there’s no clothes in the suitcase it is food at first he drove away with my suitcase then stopped open the trunk and threw my suitcase on the side of the road.
-
February 2024 by Eliza Beckett
I do not recommend to use Blueline taxi. I used Blueline app entered proper destination and approved and five minutes after, the driver arrived. The driver immediately screamed because he didn’t like driving between the same city. It is not customer’s business and he should complain to his company and the anger shouldn’t at me. I was extremely uncomfortable and felt he might hurt me. It was the worst experience in my entire life.
-
February 2024 by David Boivin
It cost me 35$ to boost my car, the driver didn't succeed to boost it. He said: the problem is your car. I walk to my home to take my own booster pack and it work on the first attempt. The problem is not my car, the problem is your booster pack. Positive point, once I call, they were there less than 2min after. Nice speed.35$ to boost my car, the driver failed to boost the car he said your problem is your car and not the battery, I had to walk home to bring back my booster pack from the house and car from the first time... What a scam. Only positive point, once called, in less than 2 minutes he was there.
-
February 2024 by Andrew Koch
Prebooked a cab the night before for a local trip. Received text confirmations just before cab is dispatched and on route. Driver arrived a few minutes early. Smooth trip.
-
February 2024 by Joseph Abboud
Friendly and professional atmosphere
-
February 2024 by QueenB
Inappropriate behavior every time I take this company!
-
February 2024 by goten John
I was charged twice (after being told the first transaction didn't go through due to a card error) for a ride and never given a receipt for both transactions. The driver didn't even take me to my destination, he dropped me off at the end of the street while blasting his music and driving recklessly along the way. Absolutely abysmal service, this is why Uber is winning.
-
February 2024 by Isaac Cockburn
Waited over 2 hours for an accessible cab for me and my mom. Really unacceptable. Kept telling a cab would be there soon and one never came. 2 hours is a long time.
-
February 2024 by Trish Bolechowsky
Friendly, super convenient service! I needed to pop into a downtown location and the cab was able to wait and bring me right back home.
-
February 2024 by Steve Horgan
DONT EVER USE THIS COMPANY. THEY WILL PUT A $25 HOLD ON YOUR BANK AND IT TAKES ALMOST A WEEK TO GO BACK ONTO YOUR BANK. THEY LIE AND TELL YOU THERE WILL BE NO $25 HOLD ON YOUR BANK - BUT THEY PUT THE HOLD ON IT ANYWAY!!! THEY ARE CROOKS AND THEY DESERVE TO DIE - BETTER AND SAFER TO TAKE LYFT OR UBER. BLUELINE ARE CROOKS AND THIEVES, I'VE BEEN SCREWED BY THEM THREE TIEMS NOW. -----DO NOT USE THEM---- CHEAPER AND SAFER AND NO SURPRISES TO USE LYFT AND UBER. THIS BLUELINE TAXI ARE THIEVES AND RUDE.
-
February 2024 by Jack Norlander
You don’t need a valid Ontario drivers license to drive for Blue Line Taxi! Even the legally blind can drive a cab for Blue Line Taxi! Cutting other drivers off and stopping in no stop zones in high traffic areas during rush hour is also encouraged by Blue Line Taxi!
