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February 2024 by Jason Campbell
I would like to thank Audi East and specifically Kathleen Harper for helping with a warranty claim. Amazing customer service. Thanks Kathleen!
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February 2024 by Amy F
Super unhelpful. I requested a copy of my lease agreement and was never sent it after multiple inquiries. They seem to only care when you’re interested in purchasing something but no customer service afterwards. I spoke to two sales people and a financial advisor and still haven’t received any assistance. Do not recommend.
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February 2024 by Hyder Al-Attar
I had great experience leasing two cars from Audi Ottawa. Both times I dealt with Matt Walsh. He was amazing to deal with. He delivered on all promises. He was professional, transparent and honest. He explained everything thoroughly. I’m very pleased with my experience, and I would definitely lease again from Audi Ottawa again. Highly recommended.
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February 2024 by Bachir Saghbini
Great experience with Eric Bouchard (service manager) at Audi Ottawa. Very professional, very knowledgeable and has great customer service. Thank you!
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February 2024 by michaux Phenix
Good stuff, very good services, they serviced my car , washed it in and out..God bless you ? and I will be back soon again
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February 2024 by Lewis Kagayo
great service and professionalism !! Shout out to Gena and Reiko and the service team.
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February 2024 by Michael Vespa
Our car was in for servicing. For a check engine light code that was intermittent. We were becoming concerned driving the car. Ken and his service advisors answered our questions, gave us possible senarios, were patient with our questions and showed us kindness. I am very pleased with our latest service experience. Thank you service team.
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February 2024 by carmelo vita
Please don't change thing.Service when I arrive is always top notch. I am always satisfied and know I am taking care of.
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January 2024 by Ian Skerrett
Really bad service department. Phone calls aren't returned and the work isn't done on time. Our car was kept over night with no warning im advance. I would find another place to service your car.
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January 2024 by B M Dolce
Continuing and consistent service excellence. I would highly recommend and, will return. Thank you.
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January 2024 by Christopher Oakes
Great service, no complaints.
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November 2023 by Ami Najm
I purchased an Audi Q5 from Audi Ottawa a couple of weeks ago and I couldn’t be more happy with my decision. The transaction was seamless from start to finish and consistency for providing an excellent and unique experience for the customer is clearly a priority for this team! Jack-Ryan (Audi Care Specialist) and his colleagues Carolyn (Business Office Executive) and Jordi (Delivery Specialist) demonstrated a 10/10 on all fronts - professionalism, care for the customer, clarity, knowledge of the product and services, positivity and understanding of the client’s needs. The receptionists were also very welcoming and accommodating and I felt a sense of team right when I walked in. I recommend Audi Ottawa to anyone who is looking for a pleasant and high quality car buying experience. Thank you Audi Ottawa!
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November 2023 by Veronique Rochefort
I picked up my new Q3 and I'm very satisfied. Amazing service from Atdhe and Kathleen. Atdhe went above and beyond to make everything go smoothly. He stayed in touch with me the entire time which only made the buying experience even more enjoyable. By far the best purchasing experience. Thanks!
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October 2023 by Kevin Langlois
We just received our new Audi last weekend and the team at Audi Ottawa made sure the process was smooth and trouble free.We went in six months ago to looking to be added to the EV wait list. Matthew Walsh recognized us from a car show where he had already shown us the vehicle, but gladly did so again. He inquired as to what package and options we were interested in getting and rather than add us to the 18-month waitlist, found a vehicle in production that nearly matched everything we were looking for. What was missing, he was able to have added. During the wait period he kept us appraised of the status of the vehicle, always reaching out a few days before we would have. When we did reach out, he promptly answered all our questions.It wasn’t just Matthew however, Ross Chater at finance accommodated our schedules and worked with us over the phone due to conflicting engagements. Not only that, but he found us a better rate after we had agreed on the financing.It has been a smooth and simple process which I do not doubt will continue in the future as we have our Audi serviced at Audi Ottawa.
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October 2023 by Vandana Parnandi
I rarely post google reviews. But I am taking the time to do so today because of exemplary service from Reiko Regimbald. He is a service associate. My favourite car I've ever owned is my Audi Q7. It unexpectedly started malfunctioning while I was driving. As a physician who sometimes does home visits, I require my vehicle. I panicked. When I finally got hold of someone at Audi on Montreal Road, it was Reiko. He told me to come in and he would have an emergency scan performed on my vehicle. His professionalism and calming demeanour while helping me was much appreciated. Furthermore, he was able to provide me a loaner vehicle so I didn't have to cancel my patient list. I can't say enough about this gentleman - he is an asset to the company and should be recognized as such. Thank you Reiko!!
