October 2013 by Andrea B.
This is a tough review to write - I actually had a great experience with this company (and particularly the driver, Bill), but there was one tiny thing that threw it off. First of all, this was who I was dispatched to after calling GM Roadside Assistance when my little blue car blew it's tire. So tragic. I was told the tow truck would be there in 45-70 minutes, so I didn't rush getting over to where is was parked. About 5 minutes after I hung up with roadside they called to tell me they'd be at my car's location in about 15 minutes. This is great if you're looking for fast service, but unfortunately I had to take some time to get there. That being said, Bill was really patient and although he called me about 3 times in the 20 minutes it took me to get there, he was really kind about it when I got there. He even indulged the little guy I look after by putting on the towing lights and letting him watch the whole process - very nice. This guy's truck was immaculate and he was really nice. He explained a lot about the two truck industry (which I've had a distaste for since forever) and how he really takes pride in helping people, and he's not just chasing the next crash. He really seemed to enjoy his job and took pride in what he does, which I loved. So yes, all this was wonderful and he was a pleasure. But... About 15 minutes after I was seated and waiting in the dealership the manager asked me if the tow truck driver had given me my keys. Um...no. I thought he'd given them to the service person he was speaking to. Turns out he forgot to drop them off (which hey, it happens). This probably doesn't mean anything, but it did irritate me since I was already inconvenienced and time is precious. Anyway, he brought them back promptly. Bonus - they offer a VIP roadside assistance card for return clients, or friends of past clients. If I have to suffer the awful inconvenience of needing a tow, I'll definitely be calling these guys.
