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March 2024 by Faith Falace
* Pays to remove bad google reviews *
If I could give zero stars, I would.
I was not informed of ANY pricing, I was SCREAMED at by the manager at the location, and I was threatened by the owner when confronting him regarding the situation.
I brought my car into the shop, and without disclosing ANY dollar amount I was charged $219 to diagnose a valve cover and spark plugs, then quoted $1000+ for the repair to which I declined.
I never wanted or expected free work, but any fees should be disclosed, the owner disagrees and says any and all fees regarding vehicle repairs are “implied” -
When I picked my car up they failed to reinstall my skid plate and there was an unexplained white substance all over my dash that was dismissed by the manager. I then asked for the information for who’s above him, which he declined and kicked myself and the car out of the shop. I’ll admit I did use the * word regarding the situation, in a calm manor I said “I’m not * happy”. Yet that justifies the adult male working for your company a reason to fully scream at me in the middle of the show room?
After getting in contact with the owner who was EVEN MORE unprofessional, the owner sided with the manager and is calling my one * word “abusive” .. before all of this the manager, a technician and I were having conversations throwing around * words, but when I use it to explain my displeasures, well I guess that’s threatening to his staff. Come on, we’re all adults here..
When I questioned the owner about the white substance in the interior of my car his reply was “Hard to say. ” He then proceeded to suggest it was absorball which is a harmful chemical and when I got even more upset at this, he recanted his statement claiming it was “dust” … while my car is in YOUR possession and I’m putting my new born in the back, I’m sorry “hard to say” doesn’t fly.
He noticed I posted a poor review, and he told me he shouldn’t even be looking into my claims because I had already given a poor review and it was a ‘waste of his time.’ He began to call me a Karen and told me he would post the video of me dropping an * in the shop (rightfully so, I was putting my newborn into that vehicle and his techs dropped the ball) , to his “thousands of followers” so that they could see how much of a “Karen I am” .. how professional.
In my opinion, the staff and the owner are very un professional. I did NOT expect free work, but I DO expect to get my car back how I dropped it off and I EXPECT that all and any fees should be discussed in detail prior to a shop starting any work.
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March 2024 by Faith V.
If I could give zero stars, I would. Without disclosing the full dollar amount I was charged $219 to diagnose a valve cover and spark plugs, then quoting me $1000+ for the replacement to which I declined. When I picked my car up they failed to reinstall my skid plate. After the terrible service and my requests to speak to the owner was declined by staff, I finally got ahold of him myself. I explained to him when the car was back in my possession it had a white substance in the interior and when asking the owner what it is his reply was "Hard to say. " He then proceeded to suggest it was absorball which is a harmful chemical and when I got even more upset at this, he recanted his statement claiming it was "dust" ... he then said they were fair to me and even if a dollar figure wasn't agreed upon it's "implied". He noticed I posted a poor review, and he told me he shouldn't even be looking into my claims because I had already given a poor review and it was a 'waste of his time.' He began to call me a Karen and told me he would post the video of me getting upset (rightfully so) in the shop, to his thousands of followers so that they could see how much of a "Karen I am" .. in my opinion, the staff and the owner are very un professional. I should get my car back how I dropped it off and any and all fees should be discussed in detail prior to a shop starting any work.
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February 2024 by Ryan McFarlane
Great place! Great work, fair prices and on time!
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January 2024 by bev marker
Great service
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December 2023 by Alexandre Campbell
Great service, honest feedback and pricing. Highly recommended.
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October 2023 by Joel Caplan
I had my breaks done yesterday. Joe was a great help in diagnosing the problems with my front and rear brakes. My car was ready in a few hours.All the work done was described in detail and I even received a nice discount for being a repeat customer.I will use 4MY AUTO for any work that I need done for my 2017 Hyundai Elantra.Service: Brakes
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October 2023 by Michael Anderson
I’d like to start off by saying the customer service here is great, but they lack in the actual servicing of the vehicles. We brought our vehicle in a few times to this location and for the most part it went well. The first time we brought it in to have the tires changed back to the summers, and two hub caps fell off while driving home. They told us to go find the hub caps and they would reinstall them… we ended up finding them after awhile but they never fit properly again. I would have liked if they offered to replace the hub caps that fell off due to their technician not installing them properly.The next time we brought the vehicle in we asked to have the EGR valve cleaned, they stated it was cleaned and the error code reset. When we picked the vehicle up the error code was on as soon as the vehicle was turned back on. I inspected to see if the EGR valve was cleaned and it in fact looked untouched. The two bottom bolts were not touch as they still had rust flaking off of them, and this would not be the case if the EGR valve was actually removed and cleaned properly. We were charged 1hr labour for the cleaning that was not done or at least not done properly. When questioned about this I asked how they clean the EGR and the person on the phone stated they remove the EGR valve spray the inside of it down with a cleaning product and reinstall the EGR valve. I stated the EGR valve was never removed and the person on the phone then stated “the technician must have found a way to clean it without removing it?”There is no way to clean it properly without removing the EGR…. They charge us an hour labour, and did not remove the EGR. Curious what they actually did that took an hour.Again I want to stress that the employees are very friendly, and explain every option well, but I am disappointed with the workmanship.
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July 2023 by Julia
Great service! I came in with a very loud car, which I suspected was a problem with the muffler. The team was quick to assess the issue, called me with a recommendation, and did the repair the same day for a reasonable price. They also let me know of some other repairs I should consider in the next few months so that I can have that on my radar. I’ll be back for sure!
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July 2023 by Aicha Yamani
We were recommended 4myAuto when our car engine light went on. It was a horrible experience from start to finish. We were asked to bring our car in first thing in the morning and were told by noon max we would have a diagnosis and plan. We heard nothing. At 3 we called them because we heard nothing and they close at 5. They said they haven't gotten to it yet. At 3.15 they called us and said engine has failed and needs replacement. We paid $150 for this 15 min job, got quoted $8k+tax. We took the car to another mechanic who told us there was a recall on our car model's engines, something 4myAuto failed to tell us which is extremely significant. I wrote to the owner telling him what happened and the message was left on read and never answered. The amount of carelessness and unprofessionalism we faced from 4myAuto was unbelievable. I would never recommend this garage if it were the last garage on earth.Service: Engine repair
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July 2023 by Jen Berthiaume
I went to 4My Auto in hopes that they could fix or repair my TPMS on my tire.Derek came out and had the issue fixed in under 10 minutes and told me no charge. (Side note I had originally gone to my Nissan dealership who said they would have to remove my tire to fix it/ confirm if it was broken)Because of the great service I brought my car back 2 days later for a complete brake job.Excellent customer service. Professional and friendly staff.Will be returning for future services.Keep up the great job 4My Auto!!Service: Brakes
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July 2023 by fallen1107
Great people here. They were able to fit in two of my cars for service during a busy week. Thank you so much for great service
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May 2023 by Shawn Dube
Guy has always provided excellent service and support. He is accommodating, fair and honest. I had an issue with my tire balancing and they brought it right back in and made it right. I would highly recommend 4MyAuto for auto service. His team is friendly and always available for questions and advice. 5 starsServices: Tires
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May 2023 by Chantal Chretien
Did a fantastic job ! Very friendly and will be going back for more service. I’ll be recommending this location to anyone who’s is looking to have work done on their vehicle.Service: General repairs & maintenance
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April 2023 by Miguel Quenneville
I’ve done business with 4MyAuto since the day Oil changers next door caused damaged to my car while changing my tires. I had to go over to 4MyAuto to get it repaired a few years ago and was sastified with the service as well as the customer service. That interaction alone made me buy winter tires and rims for my car as well. To this day, My girlfriend and I have both bought new vehicules in 2022 and had the pleasure of dealing with Derek to buy new winter tires & rims for those vehicules and today we are swapping them out to have our summer tires put on at 4MyAuto. From the first time i’ve done business with this garage till this day, i’ve got nothing but good things to say about this place. I like that it’s local as I live in Beacon Hill and the fact that they know me by name when I walk into the door goes to show how much they care about their customers.Service: Tires
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January 2023 by Moe B
This is my go to garage! If my car has an issue I bring it here because it is a garage I can trust. They have great prices and are always honest! 5 star service.Services: Air & cabin filter replacement
