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November 2024 by Donna solomon
I commend Ronny at the SmartStop location in Oshawa for their excellent customer service experience.
The service was quick, informative, and result orientated. This commitment made my experience enjoyable and built trust in the company.
I will make recommendations to others. Thanks for such a positive experience!
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November 2024 by Jasper Bourne
Angie was extremely helpful during a moving crisis I had and really came through! Highly recommend this location .
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November 2024 by Lisa Caracoolo
I came in to make a payment on my account on November 1 as I could not use multiple cards on their site. I was past due 1 month and the payment should have been $288.15 +$25 late fee. I made a $300 payment I told Ronnie I was still owing money on my account he proceeded to tell me I owe $401. I was surprised I was prepared to pay my monthly payment of $288.15 plus the $15 difference owning from October. I as how did that amount come about he said I was 2 months past due. I asked how could that be? At that point he was agitated with me because that amount makes no sense. I had to leave as I had to get my grandkids from school so when I was on the road I called Ronnie back to get clarification as to how $401 came about. Long story short he hung up on me. I called back his colleague answered she could not help me and said she would get the District Manager to call me. Instead of calling me he sent me an email which did not make any sense. I replied I have yet to hear from him in the mean time my account sits past due 32 days which in natural fact I’m past due 12 days as payment was due November 1 remember I was in there office on November 1 to make a payment. What I forgot to tell you is that there was a change in their fees and now they are charging $100 late fee or 20% of your unit charge. I came to know this as there was a letter taped to their counter. This was news to me they said it was registered mail to me which I never received. I’m so frustrated with the lack of communication, professionalism and customer service. What must I do to get this resolved? How long must I wait for a response from a member of upper management? They are holding my personal affects hostage I’m sure they probably cut the lock off my unit so they can auction off my property. This is crap and a ripoff I want answers and no one is returning my calls. I would not recommend this company to anyone.
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November 2024 by matt cerovich
Cleaned up since it was derelict city, looks like it's gonna go that way again. ?
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November 2024 by Lincoln Browne
At first we had a great experience, but that dropped off hard. For more than a month their debit machine didn't work. Now for the last couple of weeks as I cleared out my unit the outside lights weren't working which added to the fun last night. We were there around 9, some homeless guy came in behind us and roamed the building. Then when we came out 2 more people jumped out of their truck and ran in while the doors were open.
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November 2024 by Preet Arora
Its been 2 months and I've not received my refund. Ive been calling this place mutliple times a day now but not getting anywhere. Ive to explain the issue every single time as they new staff working every shift. The area manager Mark Blake haven't had the audacity to even call me back or provide any info. Management here is a joke. Extremely disappointed and absolute worst customer service skills.
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November 2024 by Joey Hoyt
Staff are very helpful and when I was shown my unit, the lady noticed it wasn't to smart stops standard of clean, so she made sure it was almost spotless for me. I am very satisfied will definitely recommend storing stuff there to anyone in the future.
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October 2024 by Nicolette Jobin
Clean location. Convenient spot. Good prices! Entry is easy. Employees are super nice!
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October 2024 by stephany walters
I have a storage unit here it’s expensive and there’s extremely rude staff that work here. Think twice about renting a storage unit here. I’m actually going to move my storage unit. I called her this morning and there’s a woman answered the phone and she was so ignorant and so rude. Do not rent a storage unit here.
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October 2024 by Maritonie Mabborang
Ronnie is very helpful and pleasant to talk with. Place is clean.
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October 2024 by Veronica
The employees are super friendly, nice and knowledgeable! Very accommodating! Recommend this facility to everyone!
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October 2024 by Jason Alba
Ronnie was super easy to deal and offered Excellent customer service. Highly recommended person to deal with!
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October 2024 by Amber Allison
Showed us a clean locker and was super helpful getting us all signed up for a locker.
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October 2024 by Artur Arutiunian
Prices increase without notice every 3 month(they hope you won’t put effort to move to different place) but that is normal for any storage. the elevators constantly not working/closed for maintenance, the keypads on entrance doors not working- when I call to complain the support just tells you to try coming at a different day.
Will be switching to their competitor from now on…
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October 2024 by Alanna Sibbald
Amazing storage!! Great customer service! Amazing deals
