“We had an issue with a pair of safety shoes. They were defective from the manufacturer, it had nothing to do with the store or anything. I called and spoke with Kenzie on the phone and she was a breath of fresh air. She was so happy and chipper that it made talking to her very easy!! She told me to come in with the shoes and she would help me out. I came into the store and met with Kenzie and she was even better in person. She helped me right away, knew exactly what the issue was and helped me solve it. I ended up with a new pair of shoes and I’m super happy!! The store manager was there as well, I didn’t get her name but she was very nice too. So if you need work shoes or anything work related, go see these ladies. They will take care of you and do it with a smile. I wish all retail establishments worked like this.
Thank you ladies! I appreciate you and all your help and Kenzie…..stay happy! It’s nice to be around!”
10AM - 9PM
419 King St W Unit 2420, Oshawa“A rare gem for classic and modern menswear in the GTA. Very knowledgeable staff that guided me through a custom suit order for the exact style I wanted. Personally I was looking for something I couldn’t find off the rack, double breasted jacket and full cut pleated pants, and was pleasantly surprised to find the option here.”
“Sickest shopping experience ever. The staff help you pick out clothes that suit the style you're going for and treat you like family. Very cool people and unique pieces that make any outfit make you look like a rockstar. It can be pricy but very much worth the price tag as these are eye catching pieces. Also gave me a huge discount which was so nice. Will absolutely be back!”
9:30AM - 9PM
1397 Harmony Rd N, Oshawa“i run an industrial sales business. Service is very important to me
I came in today, someone had bought a pair of jeans as a gift. being of gnome/troll size I take a 34-28. They didn't have any but I must have had 4 different sales people come help me and search. I will grab them from another location. But I was super impressed here and will be back to buy my wife some jeans next week.
What was nice, I appear pretty blue collar. Just jeans and a shirt with a ball cap. My wife is the same yet they treated us like professionals.
Well done. I'm a customer now”
“Big shout out to Ash and all his help on August 5th! I came into the store to get a suit for a funeral, all I had was a colour and a price point. Ash moved quick, found everything I wanted, filled in the measurements, had great suggestions, observed my budget, had me in and out with a suit in around 15 mins. I was shocked with how efficient he was and completely satisfied. 5/5 stars, highly recommend.”
9AM - 9PM
421 Gibb St, Oshawa“I give this store 4 stars because they have excellent staff. Marks appears to have lost its edge in quality and decent selection. It always appears to have a lack of customers these days which is very telling.”
10AM - 9PM
419 King St W, Oshawa“I was on the hunt for 100% cotton cargo pants and I managed to find them at this location. I called ahead and Jessica picked up. She was super friendly and she found what I was looking for so she placed them on hold behind the counter. When I arrived again she was so nice. She welcomed me by name with a smile on her face. Her positive energy honestly made my day. Absolutely incredible customer service.Keep up the good work Jessica and thank you for your help!”
“Hello. I stopped by today to grab a parka that was on sale. I am very happy with my purchase. And the sales associate Antonio was amazing, very kind, welcoming and helpful. Would highly recommend. Thank you again Antonio.”
“I have shared my feedback with the store team and took the time to call the store immediately following our awesome visit and tried and obtain the email address for the district manager. The store manager (Melanie) provided Anthony's email but I have not received a reply to my email to him. I called the Oshawa location yesterday to speak with Melanie so I could be sure I had the correct email address AND to let her know I did share my feedback-as I honour my word, but a young lady (sadly) grilled me on the phone...insisted I leave a message when I said it was nothing urgent. She asked me what it was regarding...not sure what her insistence was about but she was rude. Not typical of my experience.
Alas, I don't have the time to try and reach back out to Anthony nor corporate nor will I try and call to speak with Melanie again but I do believe it's important for the team to get recognized for their exceptional service so this is what I shared in my email:
Good morning Anthony,
My name is "Zee" and my son is Gabriel. We have had the pleasure of meeting the team at Oshawa Centre for a while now but-specifically, we went on May 14th as my son had received the 60% coupon and we had planned to stock up-and we did! ?. Prior to that-though, I visited your store to scope it out-the day before, as my time is limited due to my work schedule and I needed to ensure that-when I brought my son in on the 14th-that there would be items he would be interested in. I met Mckie and Matt that day and they were both so kind.
Gabriel and I came in on May 14th and-to my surprise-Mckie remembered me. Melanie and Mckie assisted Gabriel and I with all we needed in terms of sizes, inventory (Melanie pulling a t-shirt I needed off of a mannequin for me as it was the only one left). We spent quite a bit of time there-as just when we thought we were done, my son spotted the beautiful pink Messe pieces that were in store so Mckie assisted him with selecting and trying on a couple of pieces. Mckie also helped me out with some sneakers. He is kind, attentive, genuine and just so easy to be around. Melanie-I later came to learn that she is the manager. What I appreciate is that she was tending to me and others in the same manner alongside her team. I have been to other locations where it is very different-it is the Manager vs the staff mentality and practice, very few stores showcase an equal relationship but Melanie does so and her and Mckie took great care of us.
From previous visits to that visit-and I have had to make a few visits following that day (to exchange for size etc), the customer service has been consistent. From Matt on the phone, Xvier (on the phone) Davina in person (twice), Michelle (who also helped at cash on May 14th), and I am sure there are others who I cannot name but I have appreciated their smiles when I walk in, it's been a great experience and I have been meaning to reach out to you-In fact, I called the store the day after the big stock up shopping spree, to obtain your email address and the system was down, days later, I know that Matt (I think) tried to leave it for me on a vm and then I finally obtained it the other day when I saw Melanie.
I believe people take more time to complain than to send a note of gratitude for great service. I worked retail a lifetime ago. My son works with the public (at a swim school)...I would hope that people would take the time to share positive feedback of my son and for others as I know it can be very challenging.
We look forward to continuing to shop at this location. Markville was our former location and we have a couple of staff members who were also very kind to us there. I have since learned they will not be there for much longer which is a shame. I return to locations because of the staff. Likewise, i will NOT return to a location because of the staff experience.
Can you confirm that you will share this feedb”
“The family and I browsed for Christmas shopping. We ended up buying stuff for our selves lol. We bought a blanket, Christmas ornaments, two wallets, Christmas pj's sets. A good howl for a small trip. All the staff were friendly and very helpful. Felt comfortable to look around which made us buy more. Good inventory of items and nice layout of store. Thank you to the staff for being so accommodating.”
10AM - 9PM
419 King St W, Oshawa“Alex at The Oshawa Center store is an amazing and a dedicated sales man. There was only one of the metal coat lapel pin and he actually looked around all over the store just to help me out. Kudos to Alex!!!”
“If you're looking for affordable, trendy clothing, Bluenotes is a solid choice. Their casual styles and accessible prices make them a popular option among many shoppers. However, it's worth noting that their selection might be limited for certain individuals, and quality can vary.
Have you shopped at Bluenotes before? What were your experiences??”
“I had such a great experience shopping at urban planet in the Oshawa Centre. There is this really sweet girl named Jessica. She was so kind to me. Believe it or not we went to high-school together 5 years ago. As I went to check out, she immediately recognized me and greeted me. I felt so bad because I couldn’t remember her name at the moment. But I wanted to give her huge props for her incredible customer service. Thanks so much Jess.”
“I was in Plato’s Closet Oshawa a couple weeks ago and had such a wonderful experience. It was the end of the day on a Saturday and I had an event to attend that night and wanted to find something to wear.
I was greeted by the wonderful team, I had the lovely pleasure of meeting Treasure she welcomed me with a warm smile and helped me by choosing an outfit and pairing it with the accessories. When I went to the cash I met a few other member of the team; so kind and full of smiles. I asked if a manager/supervisor was on duty and I saw the energy completely shift. I quickly let them know that it was because I wanted to give some positive feedback to the entire team. I have worked in customer service a long time and know that in most cases people only want to speak to a manager to complain; I wanted to leave some encouragement. The relief and happiness that came from every team member was so heartwarming. They thanked me for my kind words and I just really wanted to share how nice it was to walk in the store that evening and feel so welcomed and the uplifting energy I felt when I walked in the store. A huge shout out to rhe wonderful team that was working that evening were Treasure, Grace, Rae, Hetvi, and Khushi! You guys are all amazing, keep your chin up, you’re doing amazing!
Thank you ?”
“Ruban - ?This man knows what he’s talking about. He gave us the best service, listened to what we had to say and gave us exactly what we were looking for.Nothing but good, here.Before buying a suit or suit attire, at least check them out.”