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January 2024 by M. Kamel
Worst customer service
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January 2024 by Jay Bowman
Went in to buy a new mattress and had a wonderful experience. Charissa was kind, knowledgeable, patient, and very helpful. She figured out exactly what we needed and helped us find the perfect mattress. 10/10, definitely recommend the 10th line Sleep Country
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January 2024 by Jacques Simard
Very nice store for a large selection of mattresses, pillows. Very pleasant staff, courteous, respectful, helpful
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November 2023 by Josh Cimon
Khalid was extremely helpful with choosing a mattress. I had purchased one of the 'boxed' mattress options a few years ago, and regretted it as it was not staying as supportive as I needed. Khalid was very thorough in assessing what my need were, and making strong recommendations. He also went out of his way to track down inventory at another store for me. Delivered to my house, and now 30 days later, I'm very glad to have made the change. Super easy, and stress free. Thanks for all your help.
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November 2023 by Victor Medina
I hate buying beds. But Alain was just awesome! He made the process super easy, found me comparables and understood the real need to have a bouncy bed for my kids to fight on! I was so happy after, and I look forward to see my kids faces. I have bought many beds here, and it still continues to be my favorite place.
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October 2023 by Valérie Perras
Excellent service! Had small issue with order but was corrected exceptionally well. Salesperson is very knowledgeable and provide excellent customer service. I am not a new customer but each time I go to Sleep Country I am never disappointed! Why go elsewhere! This is the place!
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September 2023 by Diana Eckenswiller
Khalid from the Tenth line location was excellent! He helped us pick the best mattress for us and got us an amazing deal! Highly recommend!
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August 2023 by Sarah Marshall
We paid for the Green Glove Delivery service and when they came, they didn't install the mattress....just left it at the entrance. Then, they refused to take the old bed - saying I hadn't paid for it. Then, when we showed we had paid - they took them to the truck, then seemed to decide they didn't have enough space and came back and refused to take the base of the bed and only took the mattress and also damaged the base of the bed in the process. Then I called customer service, thinking they would be nice and help us out - but they told us that their policy is to not take the base. Then we asked to see the policy and found it on the website and it says it does take bases, but they still refused to help and were very mean. So, overall, don't pay for the Green Glove Delivery Service and be aware of horrible customer service
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August 2023 by JS Email
Replaced first uncomfortable bed with 2nd more dysfunctional bed (display model) customer service was no help. I do not recommend.
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July 2023 by Diane Hayden
My husband an I purchased 2 mattresses today and had great service at the Orleans location. We purchased other matresses there previoulsly and have always been happy with the service and product. Thank you Danny!!
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May 2023 by Bill Newcombe
We loved the friendly professional service provided by all the Associates we dealt with. They were more than accommodating to address any issue we had in our purchase of a new bed, mattress and accessories. We have had a totally satisfying experience in our dealings with Sleep Country on 10th Line Road in Orleans, Ontario
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April 2023 by Dave McNaughton
This review is unsolicited…..the team at the Tenth Line location in Orleans COMPLETELY understand customer service. What an impressive process it was buying a couple of beds. Likely the good standard for keeping the client informed and managing expectation. Well done.
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March 2023 by Elizabeth Cerins
Lots of choices with knowledgeable staff. Alain did his best to get us the right mattress at the best price.
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December 2022 by Smriti Vatsa
Wonderful experience! The store was absolutely beautiful and very clean. Very good deals and plenty of options to pick from. The quality of everything seemed really good and worth buying.I've never experienced such fantastic customer service as I did today at the store. They went above and beyond and helped us find the best deal for a mattress we wanted. Took the time to talk to us about promotions and answer all the questions we had. They even told us about delivery options and helped us fix a date that we found convenient. I would like to especially acknowledge Alain for providing outstanding customer service. He gave us such an amazing deal that we returned to the store to make another puchase!! Special thanks to Khalid, Danny and Leiam for their exceptional customer service as well.Definitely recommend this store! It's every bit worth the visit.
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December 2022 by Gabrielle Georgewill
Great service!!! Khalid Saeed really took the time to figure out my needs and the mattress that would work the best for me. I haven't had such good sleep in ages. Definitely recommend working with Khalid!
