-
March 2024 by W Y
I visited the Orleans store today. The sale associates were very sincere and helpful. I bought my first hiking boots with additional discount on sale. I was also informed that there is a one-year warranty on the shoes. Thank you!
-
February 2024 by Emilie Noel
Bought snow pants for my son. He was pretty rough with them, tear them apart. We brought them back and they refunded us. Excellent service.
-
January 2024 by Jaqui G
Don’t order online and ship to this store. This is the second time I have ordered something and have never gotten a call in regards to when it showed up. Both times it has been waiting at the store for over five days. The employees tend to take a very defensive approach when confronted and try to give you the run around and the blame game.Super frustrating at the laziness of everyone at that store. Customer service and the regional manager are great though.
-
January 2024 by Donald Dayton
Further to the response given by the company they obviously care more about their policies than the loyalty of their customers. It is astonishing to me that a company can knowingly sell defective products and not stand behind them. I was a loyal customer and will now be looking elsewhere as other companies to not behave in this manner. Good companies stand behind their products that is how they build loyalty. Buyer Beware.I bought a pair of Mountain Warehouse brand winter hiking boots in the late summer of 2022. I have used these maybe 20 times but only during the winter months. I took these boots out this winter only to notice that they were cracking and disintegrating. I have never owned a pair of boots to ever to do this, so I contacted the company only to be reminded of their one year return policy. But as I pointed out that this is definitely a defective item, and should never do this even after 20 years. The company however, will not stand behind their products. So I definitely would think twice about buying from this store and definitely would not buy any name brand item of theirs.
-
January 2024 by Paola Suarez
Coat bought for my child two months ago: $78 canSame coat yesterday: $109.9 can and on sale, because normally it costs $217!!!????????? ? Marketing and lies. Don't be fooled, everyone!!!
-
December 2023 by D. Nguyen
Excellent clothing store situated inside Orleans shopping center. In this store, you can find your winter coats, winter pans and other clothings for woman, girls and kids etc.
-
December 2023 by Myscha Stafford
Always quality items for good prices. Very cozy clothes and great items for all. The customer service from their telephone support is above and beyond. Super friendly staff who were so kind and sorted out an error I made on an order very promptly. Thank you for this refreshing dose of exceptional service. Very happy to support this store.
-
November 2023 by Yvie Leger
Great product, after calling a few times I got my item put on standby and problem resolved - adjusted review to reflect
-
October 2023 by Francis Lavoie
Customer pay restocking fee for incomplete inventoryI was looking for rain pants and found something I liked for the price I wanted, but they didn't have any of my size left (medium in any of the colours available). The cashier was very nice and offered me to order some online and ship them to the store, but the company charges 5$ to ship to their own store, essentially asking customers to pay a restocking fee... This was the only way to get the item I wanted as they do not know when or if it will be restocked (not a clearance item). I think this is a very poor policy that should be changed.
-
September 2023 by Hitesh G. Patel
They had the same shirt on sale priced different. So I bought the lesser one.
-
May 2023 by Philippe R. Paquette
Excellent choice of clothes, including in large sizes. The quality is also good
-
April 2023 by Alex Michon
Big shout-out to Jacob assistant manager, hands down the best customer service!
-
April 2023 by Isabelle Sullivan
Terrible return process and customer service. I was given a receit with wrong informations and the situation took weeks to resolve. Never again.
-
April 2023 by Angela Musthavebadluck
Great deals to check out! Great quality outdoor clothing
-
February 2023 by Growing Graden
Wonderful place, great staff and clean floors, cloths was ok, a bit expensive but overall good.
