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November 2023 by Julia Malette
First time getting a massage here, I was looking forward to it and super excited that they could get me in last minute, but the masseuse talked throughout the ENTIRE appointment. I’m very disappointed in the service, was the complete opposite of relaxing. I’m educated in fitness and health and they spewed incorrect anatomical nonsense to me the whole time. Felt more like she was trying to educate me then massage me.Waste of time and waste of money. I told the front desk and receptionist was great. Wishing I asked for a refund!
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November 2023 by Vijay Tejuja
Had a wonderful massage with aromatherapy by Phillip. The monthly massages have done wonders for my mental and physical wellbeing. Well done Shan’s and Done
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November 2023 by D Tejuja
Awesome massage and awesome service.Phil is a wonderful RMT.
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November 2023 by Myra Pastyr
I have been a member at Hand and Stone in Orleans for 4 years and am always very satisfied with the services. Phillip provides the most wonderful massages. He is a true professional!
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November 2023 by David Turcotte
Phillip does great work. Keep up the good job
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October 2023 by Samantha T
I had the most wonderful facial with Tanya at Hand and Stone in Orleans. From the moment I stepped into the spa, I was welcomed with kindness and professionalism, and the spa itself was beautiful and clean. Tanya did an amazing job making me feel comfortable, relaxed, and taken care of during the facial, and my skin felt and looked amazing afterwards! Thank you Tanya and the entire Hand and Stone team for the wonderful experience!
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October 2023 by Vanessa Racine
Received a facial that went well. I was overcharged and only noticed at home. Emailed them stating they owe me 20+$ refund and they replied saying they woukd have manager look into it. Never got refund, followed up twice and they are now ignoring my emails. I hope this bad review was worth the 20$ that is actually mine. Dont reccomend.
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September 2023 by Sasha L
I got my sister a gift card for her birthday. Based on the great reviews of the services, I’m sure their services are great.The gift card was enough for a facial and an extra add on for the facial. Purchasing the gift card itself seemed a little complicated on their end at the time of purchase. My sister explained to me she had issues when trying to book the facial over the phone as well.Fast forward to her appointment today: the treatment went great, but when she got to the counter to pay, the clerk said she only had $28 on the gift card. She messages me in a panic. I sent her my statement which lists the charge of $163.79 from Hand and Stone. She shows the clerk the statement, as well as the original receipt (which i had given to her along with the gift card as anyone does when they gift a certificate of the sort).The clerk tells her not to worry about payment today, takes the gift card and my original receipt (why would they take my original receipt and gift card?!). She told my sister she would speak to the manager and get back to her.My sister only ended up getting a regular facial, so there should have been some money left over on the gift card after payment on top of the main issue. Again, why would staff take the customer’s money and original receipt???The clerk could have easily taken a picture of the original receipt.I’m very dissapointed in mine and now my sister’s experience. This was supposed to be a nice relaxing gift for her as she works 2 jobs and has three kids.I will be following up in the morning.
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April 2023 by Jenna Morningstar
Horrible atmosphere. Very negative vibes. Management doesn’t seem to know what they are doing or how to treat people with respect. Will never be coming back
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April 2023 by Debbie Katchmar
Had my first facial with Carline today. It was a wonderful experience, I feel revived, full of life, and am pleased beyond words. Carline is an expert Esthetician, very kind, caring, and above all a true professional. Hand and Stone is the best place to go. Thanks Carline for making me feel comfortable, refreshed, and feeling amazing ❤️
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April 2023 by Jo Anne
It was my 2nd time at this spa.I tried their micro dermabrasion for the 1st time. The estitician is very knowledgeable. She answered my questions right away as I was curious about what I was feeling during the treatment. She is very calm and she told me what is happening and what I need to do at home.Thank you for another awesome experience. Jo P
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April 2023 by Colleen Darragh
My first time having a facial but it won't be my last! Such a relaxing experience and my skin feels amazing.
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March 2023 by Gwen Despatie
Enjoyed a facial today with Bianca. Extremely professional and full of information during relaxing service. I shall be back! Thank You
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February 2023 by Eliz Cal
Ashley on the Reception team is great! She was extremely knowledgeable and patient with my many questions pertaining to my membership. I had the honour of getting a hot-stone massage with Gabriel, and let me tell you, he knows his stuff! He was able to get knots out I did not realize I even had. I mentioned prior to the massage that I work-from-home, and he was able to relieve all pain relating to sitting all day. He even took the time to show me a couple of exercises that I can do at home, so that my muscles do not get too tense in between my next massage. Thank you Ashley and Gabe for being so amazing! Will absolutely return, and I have already begun recommending this location to my friends! I am already excited for my next massage.
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January 2023 by ME GG
I recommend Hand & Stone, and especially this location, for facials, waxing services and massages. I have never been disappointed.
