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November 2023 by Stephen Twiss
Great advice with purchase of new bike and even better aftercare. Thanks for annual tune up reminder.
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November 2023 by D Jeffrey
I bought my first road bike at Giant Orleans about two years ago and the staff were really helpful and answered all of my questions. I have subsequently gone back for bike tune ups and to purchase bike gear. Staff are very knowledgeable and are always happy to provide advice. They are also very responsive - emails are answered and voicemails are returned!
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August 2023 by Andrew Spencer
I recently bought a bike online through giant and had it delivered at Giant Orleans, and I’m glad I did. In the future I’ll likely go in person for all other dealings as opposed to purely online.The staff were great; friendly, helpful, knowledgeable and prompt.They set up my bike quickly, set me up with a variety of necessities, educated me on the essentials and I was on my way.All in all a very pleasant experience.I highly recommend them if you’re looking for a bike or service!
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August 2023 by Dan Joseph
WOOWW AMAZING SERVICE, WORKMANSHIP, PRICING, AND TURNAROUND TIME!!!!! Please take the time and read this review if you’re a bicycle owner, or thinking of becoming one!!!I had a busted presto valve from a gravel bike I purchased a few months ago, so I needed a new inner tube (user error, I broke the valve being too right it while trying to pump air with a cheap pump I purchased online). The technician—fully bilingual I should add—was friendly, and knowledgeable without being condescending at all. When I asked how long the repair would take and in how many days I should expect to pick up my repaired bike, the same technician mentioned that he could actually do it on the spot!!!! Also, they only charged me 11$ for the replacement tube, and very little added on top of that for the labour. I ended up purchasing an amazing GIANT pump that works like a dream, and paid essentially the same price as I would had I bought the same pump online. Please support this business! They are absolutely amazing and deserve our money!!
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May 2023 by Jeff Murray
Over the last several years I have bought 5 bikes from 3 stores (all good ones), but Giant Orleans was the best experience I’ve had. Great customer service and great follow up. Very highly recommended!
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May 2023 by kazymerchyk
First off I want to say the boys at Giant in orleans are really nice friendly people! My issue is the pricing in this store. For example.. co2 for emergency tire repair is 6$, and 3$ everywhere else. Park tool chain scrubber is 60$ and can be bought at bushtukah and everywhere else In the low 30s Maxxis rekon tires run 60$ when they can be bought online within Canada for 54$ I won’t be going back, not because of the service but because they run a business off price gouging
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May 2023 by Mathieu Duchesne
Very good service… was able to get my bike ready fast, on short notice… highly recommend ?
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November 2022 by Alex Benay
Hours of business are somewhat challenging
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September 2022 by Kyle Roscoe (sinn98)
Who sells winter gloves during the peak of summer? Missed business opportunity right there...Two stars because at least the associate was cordial about it.
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August 2022 by Josee Tremblay
(Translated by Google) Great service! Thanks to Nicolas and his team for a courteous, fast and quality service.(Original)Excellent service! Merci à Nicolas et son équipe pour un service courtois, rapide et de qualité.
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July 2022 by Jake Esdale
Great service! Rick helped me get set up with all my beginner fundamentals, very helpful and friendly.
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June 2022 by Mai K
Great service
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April 2022 by Miguel Provost
It’s been a pleasure to deal with the team at Giant Orleans. They have been transparent the entire process and were very professional. Lino took his time on delivery day to make sure I was 100% satisfied. Awesome customer service! Looking forward to deal with them soon.
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April 2022 by Guinsly Mondésir
Top notch experience! Amazing staff and great service! Brought my Giant Defy 2 bike in for a tune-up so I could ride it.
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April 2022 by Dalton Haverland
An estimate is always extended to the customer before work is done.
