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September 2024 by Gee Male
From the first visit into the store, one of their employees, Gary Newman, was stellar. He was a good listener, answered all of our questions thoroughly and professionally. He continued to do so after the purchase was made and the delivery occurred. You can't go wrong with Gary! Hats off to him. He's a wonderful example of how 'customer service' should be these days rather than how it usually is. Thank you Gary.
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October 2023 by Mike
Went to get new pillows. Sales guy showed several models. Had the missus lay her head on a couple different models. We also made it VERY clear she was experiencing neck discomfort as the pillow may be too hard or posdibly too soft. These pillows are $200.00 + ea and it was expressed by us that 20 seconds does not help make a sound choice. No mention...at all that heck ya...sleep for 100 days on a matress but not on a pillow(???) and if you are not COMFORTABLE or the product INCREASES the discomfort...too bad so sad. You are stuck with it!! Because you actually have to use it to know! Long story short, never again. 3 reg mattresses and 1 adjustable bed plus bedding, bed covers and frickin pillows, and it means nothing. No sorry mate just you opened it its yours...saftey and health. But by all means...feel free to exchange your 100 night matress....
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June 2023 by Gary Joliat
My man Gary helped us find what we were looking for. Super knowledgeable.
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April 2023 by ashley kerr
My husband and I went over tonight (Orillia store) to purchase a mattress. Amanda was so nice, knowledgeable, no pressure and helped us to purchase what we need. It was easy and stress free and cannot wait for our mattress to come in! Thanks Amanda!
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November 2022 by Johnny Bgood
Dealt with Gary who was very knowledgeable and provided great customer service .
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November 2022 by Katherine Kryklywy
Great service.
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November 2022 by Bruce Abel
Good experience to get my warranty mattress replaced.
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November 2022 by Brian Gillatly
Greg, informative and great salesman
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October 2022 by Linda Low
Very helpful and informative! I love the bed I ordered and at a great price too!! This is the 3rd bed I've purchased at Sleep Country...won't buy anywhere else because of the options, quality and service!!
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September 2022 by V H
Great shopping experience thanks to Ian at the Orillia store. Bought a medium firm RV mattress and realized we needed a softer version. No problem at all. From buying, exchange to deliveries it was a great shopping experience. Thanks again Ian. Would definitely recommend buying a mattress from Ian.
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August 2022 by V H (Viviergiver)
Great shopping experience thanks to Ian at the Orillia store. Bought a medium firm RV mattress and realized we needed a softer version. No problem at all. From buying, exchange to deliveries it was a great shopping experience. Thanks again Ian. Would definitely recommend buying a mattress from Ian.
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May 2022 by Ann Zoschke
We love our new mattress, very comfy.
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May 2022 by Norma Silk
Excellent service, helpful and considerate.Delivery and set up great! Highly recommend.
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April 2022 by Ginny B
Great service and advice. I bought a pillow on a Sunday, then went back Monday and bought a new mattress and two more new pillows. So excited to try them out and feel confident I'll be taken care of if it doesn't work for me.
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April 2022 by Kelly SANDIFORD
I love Sleep Country Canada ??The staff are always able to help me find the products that I need, they are also professionaland friendly. ?