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October 2024 by Janet Starkes
Emily was fantastic to deal with
Super knowledgeable about the products
Spent time with us and followed up with information after
Great sense of style
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October 2024 by Amber de Wal
UB Burloak is brutal. I hesitate to ever buy from UB again because of my repeated experiences at this location. I am rarely greeted, I have been pointedly ignored, I have been smiled at then service was offered to couples who arrived after me. This behaviour is not singular but consistent at this point. Do better UB, happy to spend my money elsewhere.
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September 2024 by Bushra Fatima
Great products , got quite a few items from them;
Including my custom sofa which we have used from the day of delivery till date.
No rips (knock on wood) that’s Our go to Sofa as that’s in family room- very comfortable and easier to clean, no pills, so far! Thankfully!
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September 2024 by Radika M
I bought the Leighton sectional in May 2024. The fabric starting pilling after a couple of months of use. I contacted the customer service and was told that I am using a dark colour blanket, which is causing the pilling. I am not using a dark colour blanket, and the pilling is not caused by a blanket. It is the low quality fabric on the sofa. I paid over $2500 for the couch.
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July 2024 by Ashley Dunford
Ann was very helpful in assisting us to pick out chairs for our living room. We ended up purchasing two of the mondo chairs and we love them. Thanks Ann for your guidance and tips on care and cleaning. We will be back !
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June 2024 by Dianna Camara
Came in to pick up some picture frames for a gallery wall. Sherry was very helpful in gathering all of the frames I needed and ordering some more she even said she would pick some up from another location if they did not arrive in time. To me, this is going above and beyond, and I thought it was great customer service
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May 2024 by Jason Cinelli
My fiance and I came in to Urban Barn recently as we just purchased our first home. We came into browse their selection without the expectation of making any purchases, but we met their sales associate, Mark, who instantly made us feel comfortable. Mark took his time and gave us thorough advice on decorating our whole house from top to bottom. Because of his professionalism and care, although we did not make a purchase that day, we will 100% be returning to do future business with Urban Barn and Mark in the near future!
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May 2024 by marc auciello
Purchased a new dining dinning table from both mark and vito who were awesome in helping my wife and i during the selection process. We measured the table at various lengths, matched chairs that best suit our needs esthetically and functionally for our household, set up delivery and opted in for white glove service to set up and assemble on delivery. I would recommend this store and both staff members to all friends and family.
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May 2024 by Catherine B
I bought a sofa here recently and it was just delivered. During the initial sale, a more senior sales rep took over for the young lady helping me as she had to go home. He seemed impatient borderline snippy with the fact that I was still deciding to pick the fabric I wanted. I felt like I could hear him rolling his eyes kind of vibe. He checked himself after I commented that it is a custom sofa and it's important I'm happy with the materials. It was 3k and not refundable, I will find the right fabric or not buy it. He then sort of back tracked and became more helpful in picking the right material explaining the benefits of it with that sofa after I sort of called that out. Ok fine. That tone I picked up was on full display and no filter when I came back to the store after it was delivered to ask questions. So I get the sofa and it's for sure not as comfortable as I remembered and there was puckering of the material (also not on the display model) and the cushions sinking into deep holes in the middle and not comfortable, so I went to the store again, because they don't answer their phone to sit on the display and see if it's different and tried to explain why I was there but he was VERY abrupt, rude, dismissive and disrespectful, telling me to contact customer care, wouldn't listen just cut me off and talking to me like I'm an idiot. I kept trying to explain what I wanted to know which is what is a normal break in for the cushions, what can I expect or wondering if it's defective. He would not listen and his TONE was SO RUDE, he kept cutting me off telling me to contact customer service, or like I'm barely finished my sentence and the immediately dismissive and not even listening or offering any sort of feedback or support. At the end he says 'I'm trying to help you but you keep cutting me off' My jaw dropped and I could not believe it. On top of that the guy gaslights me! Mark maybe you should have a different kind of job because a sale is not just before you take the money, it's also after. I left that store and said to myself I will never walk into that store again. If I have a good experience do you think I would come back for other items? Yes I would. Getting a customer is the hard part, keeping them is important. I worked in retail electronics in the 90's when I was younger and I was a top sales person every month for years. I wrote my customers thank you cards and always treated people well if they came back and they would come to see me. I was full commission and that's how I earned more money. I wanted information and I was treated like a dog. Unbelievable. Obviously there is a problem at this store, because other people are having the same experience! Rude, short, snippy, disrespectful and arrogant. I've never been spoken to this way in a store before in my life. I don't normally write reviews good or bad but this was so disrespectful I had to because I just gave this company 3k and they treated me like S^%t. That wouldn't make anyone feel good about their purchase or becoming a repeat loyal client. Your brand should be great products at a fair price and great service. If you don't have all 3 you're not running your business properly. I now run my own business and if I treated my customers like that I would be out of business because I rely on repeat business as much as I rely on new customers. It's extremely short sighted. Look at all of the other reviews here with similar comments and ask yourself Urban Barn, who is the common denominator and are these employees an asset or a liability because that cost you money, my future money. You treat me well, I'll come to you first to look if I need something else.
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April 2024 by Kamna
Some of the Staff is super helpful. Collection is great. Steep prices but they have discounts from time to time. I found a coat hook for $4. What a deal!
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April 2024 by LEA ANNE Bailey
Great staff, very helpful and friendly!!!
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April 2024 by Suzy Arruda
Had such a great experience! The staff is so welcoming and knowledgeable.. special thanks to Mrs. Ann Soutar who was absolutely fantastic! Thank you to all the team members of urban barn.
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April 2024 by Vikram M.
A nice store with obnoxious and racist attitude employees. There is visible difference in how the employees treat you based on racial profile. The front desk employee LITERALLY turned away her face when I smiled to her after entering the shop. I loved the furnitures, but the poor employee etiquettes was a big turnoff. I would suggest take your business elsewhere in Oakville ?
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January 2024 by Brian Dixon
It was not busy, and there were lots of great deals. I scanned through a few ladies' clothing racks and quickly discovered 3 pairs of pants at $1.99 each. I just grabbed them all and will donate directly to women's shelter. But there were also a lot of other reasonable deals.
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January 2024 by Aly Jeff
Don’t say hi or smile even after eye contact probably because I’m from a visible minority group. But greeting loudly and smiling to white people. Racist. I went to purchase some furniture but decided to go to another location for a better experience.
