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October 2024 by Sara
Horrible customer service always the old ladies who pick up the phones have no idea what’s going on with your order and the manager always has an attitude as well. Do not recommend this place to anyone, go to Wayfair instead!
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September 2024 by Graça Belo
Lonely ?
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August 2024 by Jorelle Bantog
Was able to purchase my sofa and accent chair here in an efficient manner. Nice chat with my Filipino brethren there!
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August 2024 by Spicy Snowflakes
Products are really good, different than IKEA. Although, some are overpriced and not worth it and nothing is ever in stock, even like a throw blanket, for example.
The low rating goes for the in-store staff at all Structubes (this one included) for being toooooo eager to get customers to put 30% down to reserve any item. Just listen to the customer man, stop with your script..
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August 2024 by Mazen Zaveri
Jeffrey was awesome at dealing with a warranty claim for us. Very responsive and he took ownership of our issue. Greatly appreciated his assistance.
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August 2024 by Samar Ahmed
I placed an online order for the Russell Acadia live edge table and when I assembled it together, I noticed it was damaged. Structube staff told me to submit an online form to initiate an exchange and after two weeks they still didn’t provide an update. Just called them and turns out the table is out of stock so now I’m stuck here not able to use my dining table. I have ordered from
Structube before but this is by far my worst experience with them. The representatives I spoke to weren’t accommodating at all. At the very least I should be compensated for all this trouble. Definitely not ordering from
Structube again.
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June 2024 by Bianca Rinaldi
Great furniture. Awful staff, rude, ignored us until we begged for help from multiple staff members. Asked to buy a couch and an employee literally turned around and walked away ignoring us. ASM was very knowledgeable but some other floor staff had zero idea what they were talking about or even recommending. Do better guys. 3k for a couch should come with better customer service.
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June 2024 by Syed Ali Ahmad
I went there today to purchase a sofa and 2 arm chairs. Friendly staff. I am satisfied with the selection and customer service
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April 2024 by Yuliya I.
We ordered kitchen chairs with Structube, and had very good experience. We had a scheduled delivery and it came exactly on scheduled time. Driver called before the delivery. Customer service was good too.
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February 2024 by RKG Contracting
We love Structube for our clients and projects. This location always has lots a great staff that are always happy to help.
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February 2024 by Bryan Hung
Very little variety of furniture for such a big showroom.
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January 2024 by Ayesha Rauf
This review is not for this location specifically. But I believe Structube as a whole provides the worst customer service ever.I placed two orders online with you guys last week. Total amount was $1300. One of my order was supposed to deliver on Dec 30th. I did receive a call from carrier a day before the delivery to confirm the delivery for the next day between 10 am to 2 pm. But no one showed up and when I called your customer service an agent named Anass told me the delivery guys were at my place, they knocked the door, rang the door bell and stayed outside my house for 15 minutes and then left. I told your customer service representative that it’s a huge lie from the carrier. No one showed up at our place. Me and my husband were sitting in the living room and kept waiting for the delivery. When I asked your agent to reschedule the delivery, he said because I missed the delivery now I’ve to pay delivery charges which are $67. I told him why do I’ve to pay these charges when I did not miss the delivery and when no one showed up to deliver. He said “you’ve to pay”. It’s unbelievable how you treat your customers and are unapologetic for the inconvenience caused. I called him again after an hour or so and requested him to cancel both my orders. Anaas said I’m sending request to carrier to bring the items back to our distribution centre and when we receive the items that’s when I’ll start the refund process. And for the second order it’s not generated yet as our system takes 24 hours to generate an order, so call again. No empathy , no apology. My $1300 are stuck with them now. This was my first time placing an order with Structube and the experience was really unpleasant and pathetic. You don’t show any empathy to your customers. How hard was it for you to waive off the delivery fee? You lost $1300 sale for $67. Tells what kind of chain is this. I’ll never ever shop at Structube and will definitely tell all my friends how you treat your customers and believe your carriers but not the customer. STRUCTUBE CUSTOMER AND DELIVERY SERVICES ARE THE WORST. Shame!!
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December 2023 by Samira Saeedfar
My experience with Structube has been a disaster! I order furniture last July with the delivery promise of early September. September delivery was postponed to October and then November, then December which shortly changed to January 2024. It's evident that people at Structube have no clue how to take an order and fill the order in a timely manner. Constant charges in delivery times is suspicious and I have no idea why they just can't lock it down. Maybe they're trying to force me to cancel so that they can re-sell it at a higher price. In any case this has been the worst experience shopping for furniture in my life and I never recommended this chain.
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November 2023 by Christopher Fortin
Affordable modern items.
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November 2023 by Anne C
Hate when stores are closed mondays. Just drove here and its closed.
