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August 2024 by Raquel Rich
Friendly and helpful staff. They offer carryout without hesitation.
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August 2024 by Tony Ferreira
Friendly and great prices the people are awesome.
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August 2024 by affan hamid
Great store for pet food. Staff is very professional and helpful. Thanks
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August 2024 by Yuralfred Pimentel
There is generally good advice.
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August 2024 by elpaisaviajero uchiha
Large selection, knowledgable staff always willing to help
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August 2024 by Melissa Rafiq
Anyways clean and friendly staff. A little pricey but good selection. The online ordering needs to be better.
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August 2024 by Gail Roman
NO LOYALTY to customers at Rens!!! Spent $60.00 on raw dog food, a new brand my dog has never had and unfortunately he hated the food. I am a loyal customer to Rens as I am there at least once a month. Last time I was entitled to a free box of raw food because I have purchased an abundance of raw food there. Drove to Rens hoping to return the $60 raw dog food my dog dislikes only to be told Rens needs the original box it came in. I live in a condominium and don't have space for empty boxes. Rens informed me quickly they would not take back the $60 dog food. I came home called "Big country raw" dog food and they said they would have totally reimbursed Rens with or without a box. What am I missing here? Rens obviously does NOT value customer loyalty. I will NEVER shop at Rens again but will return to "Back to the Bone" in Oakville where this family run business VALUES their customers. As a retired principal I rate Rens an F meaning FAIL!!!!!!!
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August 2024 by LaurieAnn Campbell
Ren's Pets is a great place to shop and an inspiration to see a Canadian company started in 1975 grow. It's great that Toff from KX94.7 shows up and supports this business too. Fun day today. Beau has yet to destroy his squeaky. ? The team there was very kind and inviting and helpful.
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August 2024 by Macy Cat Groomer
My fav place to shop for my pet's daily needs and grooming supply. Love their friendly and helpful sales.
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July 2024 by M D
My new go-to place for frozen raw for my babies!
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July 2024 by Carmen M
I have been a long time loyal customer of Ren's Pets. I recently placed my first ever "Pick Up In Store" order. I usually have items delivered or I purchase in person. No where on the purchase page did it clearly state that there was a time limit of 5 days for pick up or the ENTIRE ORDER WOULD BE CANCELLED. I ordered a large amount of a product when it went 50% off. My dog eats it every day and it's a significant expense so I jumped on this sale. When I received the email that my order was ready for pick up I didn't read the body of the email, where the 5 day rule was stated for the first time. I only read the subject line and not the body because I just assumed the order was paid for and waiting for pick up, as has been my experience for other "pick up" orders at other stores. I was delayed to pick it up and a day before the recent holiday Monday I received another email that my order had been CANCELLED. I lost $85 worth of savings, which in this economic climate, is significant. I contacted Ren's to explain my assumption and mistake and they were COMPLETELY inflexible and did not offer ANY kind of solution or offer to keep me happy as a loyal, long time customer. Cold responses only, no signature line with contact information or who this person even was in the company. I am extremely disappointed with how this was handled and I have now cancelled my account altogether. This is how they treat "Loyalty" in their "Loyalty" program.
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July 2024 by Alen Phillips
Friendly staff. Very nice to my dog and I.
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July 2024 by Marco Pereira
Great Staff and very helpful.
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June 2024 by David Cheng
Great selection on pet foods and supplies for my dogs and cats. Staffs were knowledgeable and friendly, excellent reward policy make them my number one pet store.
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June 2024 by Renée Stokx
Always friendly staff and always a great selection of great products!!!
