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February 2024 by Franco Sartori
Great showroom, knowledged staff.
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January 2024 by John Scott
They had the parts in needed. Always helpful. Knowledgeable. In and out. Nice!
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January 2024 by Trish Finkelstein
Beyond terrible customer service. I’ve spent months trying to get help with an expensive water system we purchased. I’ve wasted hours of my time emailing, phoning, following up with zero results. Would not recommend.
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January 2024 by Michael Warshafsky
Awful customer service who is not empathetic and doesn't care about you. They don't stand behind what they sell you. I highly encourage you to look elsewhere if you can.
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November 2023 by Alex Cooke
Mostly high end, but quality merchandise. I preferred the Toronto showroom over the Mississauga one. Salesperson extremely knowledgeable and helpful.
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August 2023 by mike h
Oh yeah the place to go and find your replacement cartridge, they know faucets with the right pictures or an old cartridge that you have brought them ,And i always send my customers there if the are renovating their bathroom or kitchen
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August 2023 by Chris Chan
The worst customer service experience ever. Be prepared for long wait times, talking to people who don’t care about you or your order - also good luck picking up your order. It takes forever and no one is helpful. Be warned - shop somewhere else, I will never come back here ever again.
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June 2023 by Taylor Mitchell
I have dealt with Taps multiple times both personally and through my business.I am always relieved to see their invoices at a clients house when I'm installing as their sales team is outstanding and professional. Any questions or concerns are immediately handled and leave no worries.Their parts and service department in the back are also quick to respond and are well knowledgeable on what they sell.They sell a wide range of various plumbing items from reputable companies; shower valves, faucets, water closets, etc.The showroom is well maintained and stocked with the most popular items.Overall, one of my favorite suppliers and I recommend them over most in the City.
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June 2023 by Sophia Deuville
They have great products but unfortunately the receptionist at the front is so rude. Just asking some simple questions she will sound annoyed and interrupt you. Considering we’re past customers of taps, we won’t be returning because of her. Management of taps should train their front line staff better to help with customers. There is no reason why she has to be rude.
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June 2023 by Tamar Drushka Hewitt
The Customer service desk directed me to the service bay around the back of the store.I waited for about 12 minutes while a harried looking guy behind the counter tried to communicate with a woman about her shower renovation. She had a bunch of papers and diagrams ...It wasn’t going well. He didn’t seem to understand that she was talking about two different showers. She didn’t seem to understand that he didn’t understand.Classic.Finally, I got to speak to the harried looking guy behind the counter (it was only 11am) and he told me they had a replacement steel coiled [shower] hose for $70 -80… this wasn’t actually the part that needed to be replaced.I asked him a question about this and he said ‘Frank’ could help.Frank looked at it and said I just needed a piece of rubber from a dishwasher drain and a couple of washers; check Home Hardware.Home Hardware sent me to Ponte Plumbing where I found great (unharried) customer service, knowledgeable staff, and exactly what I needed.Thanks Frank, for pointing me in the general direction. I hope you had a great day. You were the best part of my Taps experience:)
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April 2023 by Neil Sweeney
Be wary of the con of the restocking fee. 30%.These guys are overpriced and inflexible. You are better off at toronto vanity or another place. Won’t make this mistake again.
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March 2023 by Sukkari Sukkari
So probably some of the worst customer service I’ve ever dealt with, worse than homedepot. no one picks up the phone. If you need help and you email the wrong person they don’t even CC the right person, no one wants to do the customer service job. Once they sell something to you and you pick it up Goodluck getting someone to help you that day. Read this review in 6 months or even a year this place will stay the same as is .. if you call more than 3 x and they put you through to someone that doesn’t answer THEY WILL NOT answer you again they’ll actually hang up.. I don’t know how they have more than 2 stars on here. Some of the stag are nice in person. BUT THE INCOMPETENCE IS REAL. There’s so many plumbing suppliers in the GTA that have the same things this place does. So if you plan to go here. Just go to home depot or another supplier. And I don’t even right these reviews. EVER I just think people need to know or this location needs better organization, hire more people to answer customer issue related problems. This was my FIRST time purchasing here. So the odds of having BAD THINGS happening to you is HIGH. So they need a whole department for that..have a nice day…
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January 2023 by Mark Lambert
Honoured a warranty for a faucet part and made it so simple. Great selection and customer service experience.
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October 2022 by Jade D
I only write reviews if my experience has been exceptionally good or exceptionally poor and unfortunately Taps falls into the latter. We are doing a complete home renovation and Taps has been the most chaotic vendor we've ordered from. No one seems to know what's going on there. We are STILL trying to get them to return our emails/voicemails as they gave us a defective part and a sink that we were charged for and did not order and it's been months.
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September 2022 by Sam
I don’t like to give one star reviews but this is an experience I have to share. We have been waiting over 16 months for a sink and it finally came in only to find out that they only ordered the sink and not the legs for the sink. And now they want us to shell out another $1600 plus tax to buy the legs for a sink that should be sold as a complete unit. I understand there are delays and supply chain issues but this is a huge miss on their part. I would not recommend this company.
