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August 2024 by Bonnie Lam
Visited this store over the weekend and was extremely disappointed in the customer service. There were a total of 5 workers and all standing behind the counter chatting while there was myself and several other customers in the store. Not one representative approached to help with sizing when we were interested in trying on shoes. I had to walk up towards the staff at the counter to ask for help and even then they barely moved to acknowledge me as I approached.
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August 2024 by A Miller
similar to the recent reviews, the customer service was extremely disappointing. no staff was offering assistance or checking up on you. staff also did not seem friendly and seemed annoyed when you asked for help. extremely disrespectful attitude towards customers.
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July 2024 by Mark Mendoza
Excellent service, friendly staff, clean and organized
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July 2024 by Phy Phy *_*
Today my husband and I went to Softmoc and I was interested in a pair of UGG sneaker , as we all aware that UGG is not cheap & the price of the sneaker is over my budget , felt grateful that we met an Asian salesman called Howard , who served us with lots of patient & reminded me that I am having 60 points in my acct = $40 ? I ended up paying $99 plz tax ( reg 139.00 plz tax), I am soooo happy !
I think a happy buying experience is more important than the value of the product after all. Would like to give 5 stars to a good customer service from Howard. ???
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February 2024 by Hannah Durance
While shopping at the store, I witnessed an altercation between a male customer and a manager. From what I understood, the customer wanted a refund, but since he paid on gift card, the money was going to be refunded on the gift card, and he was unhappy about that, as he wanted the money back for himself. The manager was handling the situation as best she could, despite the customer being really rude towards her.The manager (Kelly), then went on to help me. She helped me find a pair of shoes and was patient with me when I kept asking for different sizes. She was super attentive and very nice, kept asking me questions so I could winter boots that suited all of my needs.Kelly was awesome, with both me, and handling that difficult customer! And overall, I think people need to start treating those who work in retail with some respect, instead of shouting at them when things don't go their way. Yelling at staff won't make them change their store policies, they are doing the best they can.Will definitely come back based on the customer service I received!
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February 2024 by real estate
I purchased waterproof shoes from this store, and to my dismay, my feet got completely soaked in the first rain. I went back to the store to express my concerns and even showed them photos of my wet feet as proof. The manager, Kelly, was unresponsive and rudely suggested contacting customer service.Explaining that I urgently needed shoes and didn't have an extra pair, a male worker kindly called customer service on my behalf. After a discussion, another employee named Jannet informed me that, since I had the shoes for more than 30 days, they could only offer a gift card, not a refund.I was willing to exchange for different shoes or pay a bit more for a better waterproof option. However, the disrespectful manner of Manager Kelly and the employee Jannet, who even knocked her finger on the table while talking, left me extremely dissatisfied. I've lost faith in this store's customer service and hesitate to return, not just for waterproof shoes, but for any purchase from Soft Moc due to this disappointing experience.
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February 2024 by Tiya Chen
Stupid place, no one answered the request and keep watering my time
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January 2024 by Charles
Store needs to hire more employees! The staff are overworked and stressed. Visited with my mom and they were very busy.
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January 2024 by Valerie Le
I went in on Dec 19th at 5:30. A taller Caucasian man with glasses allowed 2 people to cut us in line. When I told him you should have markers and pay attention instead of calling to people that came after his response was "yeah it's a crazy store sometimes people are always cutting in line" how is it people budding in line if you aren't paying attention and call them over? There were literally 4 people in the store. Is that what you consider to be "crazy"? How are they going to survive the Christmas rush a boxing day. Terrible customer service
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December 2023 by Nanor
Staff is scant and tend to no be mindful of the whole store and closing time. Is tough for them I realize, there's usually a few people waiting to be served, but I also notice poor time management on their part and poor communication with customers. Its jams up the shopping experience.
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December 2023 by A E
No customer service whatsoever. Three employees walking around making themselves look busy. The store is very disorganized and it is very difficult to locate anything.
Won’t be returning.
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December 2023 by Sadruddin Lakhani
I have bought sketchers shoes . It started tear in two months . Worst quality by #skechers and customer service is worst . They didnt even replied me . 1year warranty is for nothing . Highly disappointed
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December 2023 by Melvin Chien
They carry a wide selection at good prices. The staff that they do have are very friendly and helpful, but seems like they are always understaffed for the amount of customers they have.
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November 2023 by Suyeon Diana KIM
I visited the Fairview Mall location I grabbed the chestnut coloured pairs of moccasin, and the short grey coloured ugg boots, the staff member were kind enough to assist and able to find the sizes that I am looking for. I would love to come back to this place.
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November 2023 by Yogi S
This location always seems to be understaffed, there should be more staff on the floor assisting people, especially when it gets busy, lots of customers ended up waiting a good 15 minutes looking around for someone to help them. This slows down service.Other than that they’ve got some great deals right now for Black Friday with Winter boots, bought a Columbia boots and so far it fits great.
