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November 2024 by SIMON YU
I activated my tablet plan at the end of 2023, and the representative, Austin, assured me that the $60 setup fee would be credited within a month. It has now been 10 months, and I have yet to receive this credit. When I contacted Rogers customer service at 611 . I was informed that I needed to return to the store because a note had not been added to my transaction in their system. Upon visiting the store, I learned that Austin no longer worked there and that they could not assist me, as they were only authorized dealers and Rogers ( what does it mean !!??? ). This experience has been incredibly frustrating, and I am disappointed with the lack of resolution and support from this particular Rogers store
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October 2024 by Raymond Mendelovits
Shafagh was an amazing customer service representative and explained things very well and with passion. I hope I receive more interactions like this one and I will be back soon!
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October 2024 by shakila vaziri
I went into store for inquiry of my account. Shafagh helped me and she was professional and very knowledgeable about what she was doing. She explained and helped us at the same time. Would recommend her always. Thank you
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October 2024 by Margaret K.
Absolute worst "service" I have ever received in my life, anywhere. I will *never* use this location again. I would give it a negative rating if the system allowed.
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October 2024 by Ibrahim Amzane
Shafagh provided an excellent service by answering my questions as best as possible and advising me on the best formula for my needs. I recommend his services for his professional and human qualities.
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October 2024 by Mr mbrana
I placed an online order for pickup the same day and tried 5 times to connect with the store, but no one answered the call .I called Roger for help, and I am mostly an unprofessional helpline agent .They don't know how online orders works.
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October 2024 by Mj Janzen
Egor was very helpful and found the best deal for both my husband and myself.
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October 2024 by Tyler Jo De Block
basically got hustled by a sales rep for an internet package and mobile phone package deal. first off the fiberoptic connection is actually not fiberoptics its cable internet, its also unreliable because I paid for 1 gig down, I get about 90-100 mb down on the terrible rogers modem/router they provide, I later disabled the wifi all together on thier hardware and managed to get 250mb down on my asus router, still 75% off from what they are selling me for one. Sales rep convinced me that my plan will be more data and cheaper if I take the rogers plan and get rid of my fido mobile plan but convieniently didnt disclose that its discounted only for taking the internet plan that I am going to cancel now. so that will now be worse than the promo plan I once had with fido. Out of spite Im getting internet from beanfield, and switching my mobile phone next out of thier ecosystem and never going back I hope the rest of the country does the same and this monopoly crumbles and dies a slow death
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October 2024 by sahil aggarwal
They don’t even open the doors for a long time. You have to stand outside and in most cases leave when they don’t open the gates.
The worst Rogers store experience ever.
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September 2024 by Maria Paula Jerez Coral
Khan was amazing! Will be coming back so he can help me again, thank you for making it so easy!
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September 2024 by Parsa Kermani Pour
Shafagh is amazing at her job. she got us new phones AND saved us money. definitely come to this roger’s location, you will not be disappointed.
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September 2024 by Myriam De la Roca
I want to congratulate Rogers for having Sameer Ratra as part of the team. He is so professional, kind , and “giving the extra mile”. Sameer was helping me with a problem even the store was already closed, following up my case during more than an hour. This is the first time I have received this kind of attention !!
The customer service excellence is key in any company, with Sameer you have that part covered !!
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September 2024 by W Han
Do not come to this location! They are not good at this. All they care to get the numbers set up with Rogers and they don’t care anything afterwards. We were told to have some freebies, but it turned out Sameer set up 7 phone numbers under one account! And we got a $600 bill! We went back to the store and they said they can’t do anything but made us call the call center.
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August 2024 by M J
Shafagh is amazing. She went above and beyond in helping me getting a good deal with Rogers. I have never got such a good service from any provider. Thank you Shafagh for being so helpful and knowledgable.
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August 2024 by Besnik Mataj
I recently visited the Rogers store at 4980 Yonge St, North York, ON M2N 7H1, and had a great experience thanks to Sameer. He was very friendly and helpful, answering all my questions and making sure I got exactly what I needed. I highly recommend asking for Sameer if you need any assistance. Great service!
