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October 2023 by Zoridia Tales
I am not sure whether this is actually a store. It is not the store in the pictures (different building and different place). I could only find a locked door with no indications of hours or anything suggesting it was open to customers. Perplexing and disappointing.
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October 2023 by Ranjit Saini
The store was closed during working hours. Not even a note saying if temporarily closed. Very disrespectful to people that drive on crowded streets to get here. I was there at 4 PM tody.
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December 2022 by Nini Ho
Horrible customer service at this location. I wanted to buy an item and needed clarification . The lady rudely yelled at me saying she had to help someone else. I understand theres different sizes of the items I'm purchasing. I wanted the biggest size of the item and she simply could have said "no we don't have no more of the biggest size" rather than yelling at me saying it only 8" over and over again and saying she had to go help someone else now. Rushing me off,as if my money is less than the other customers.So rude.
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December 2022 by Jorian Primeau
My absolute FAVORITE store to buy squishmallows and other collectibles from. The owner and employees are so kind and helpful and love to help you find exactly what you need! I'm so happy to be able to support a fellow Canadian small business and I definitely recommend checking them out in person or online!
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December 2022 by Leah H
Bought a very pricey squishmallow and one was damaged with large hole. I tried contacting them showing pictures and received zero response 4 days later. They have WhatsApp and I saw my comment was read within hours and I emailed as well.I will update if they get back to me offering any solution or even comment. I used to not entirely mind buying them at their prices but this lack of quality inspection and customer service on top of the prices has driven me away as of now.
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December 2022 by kyra baker
I had an online order & one of the items i had ordered was actually not in stock. i was refunded and then messaged about the refunded item, but i was a bit confused as i saw the item online in stock, & sometimes texts can be hard to understand. so then i received a call where everything was explained to me fully & even got into a bit of a conversation :)i recommend ordering from playtime toys!
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December 2022 by Noelle Rosberg
I saw this website online and noticed they had tons of squishmallows not available in the United States. I emailed them asking if they could ship here from Canada (which they do via UPS). Right after I placed my order of Squishmallows ! They shipped super quick, I was really surprised ! Thank you so much for fast delivery and great customer service! Will be ordering again in the future!
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December 2022 by Ash A
I placed an online order with Playtime toys. While in the process of checking out the price of my items increased and the cost of shipping increased despite me not adding more items to my cart. The products this company sells are incredibly popular. And when they notice one character selling faster then another they will increase the price in order to make more money. Characters from the same shipment are priced at various costs due to popularity. My issue is not that they are priced based on popularity my issue is that the company refused to honour the initial price at the time I added the items to my cart. I emailed the company asking them to honour that pricing and they refused, proceeded to ask if I would like to cancel my order, had some of the items not been for another person I would have simply cancelled my order. It took 3 emails for them to respond regarding this issue. When I asked for an explanation as to why they wouldn’t honour the correct price they simply did not respond.
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December 2022 by Carol Fern
Not an authorized Squishmallow retailer. They change prices based on popularity. They changes prices from one day to the next. Reputable retailers do not do this. They’re greedy. They’re resellers. The owner of the company is creepy and drops packages off at your house when you pay for shipping. Shady company.
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December 2021 by Erin Taylor
Awesome shop and experience! Received my items in a couple of days and they are adorable! Amazing customer service by Joel and the team - happy to support a great business and shop. Thanks guys! Wonderful all around!
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December 2021 by S N
Amazing! I placed an online order and shipping was lighting fast and items were exactly as described. I purchased several action figures and was very satisfied with the fact that the boxes were all either at or near collector grade packaging! Way way better experience than ordering from big stores!
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December 2021 by Jordan Rhaye
The customer service was exceptional and I highly recommend this business to anyone looking for great prices on toys! I had received two squishmallow’s in the wrong size so I emailed the company and not only did I receive a call back within a few minutes of sending my email, I was also told they would ship the correct size immediately and free of charge. They also let me keep the two that had been sent accidentally.Thank you so much Playtime Toys! Best of luck during these hard times.
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December 2021 by A M
This toy shop has amazing service. We have been collecting Squishmallows for a couple of years now. They always have new inventories. A lot of varieties to choose from. And their service is amazing. It’s been numerous times that we ordered online in the morning, and we get the toys the same day! It’s almost like personal delivery service. I texted with Joel and he’s very fast and efficient. Highly recommend!!
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December 2021 by Lolly Luck
I strongly dislike these guys. They take advantage of the Squishmallow community by selling popular squishmallows at absolutely absurd and unimaginably high prices... and don’t offer free shipping even when you give in and do spend $200 on their absurdly priced stuffed animals. They send emails trying to act all personalized and cute and grateful but then don’t even follow up when you have genuine questions or concerns. They’ve also been known for bad quality control and send damaged products out. Won’t be supporting them ever again.
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December 2021 by Bee Gee
Wow. I ordered my items at 1pm and an hour later, it was delivered. You can't get better service for people in the GTA. I didn't even expect it! I'm speechless. The driver called and left a voicemail and even took a picture to show me where they left my order. Thank you so much for the great service. I'll definitely consider this company for other toys for my kids.
