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November 2024 by Rahin Ramjuan
Probably the biggest waste of time. Pathetic, not poor, but pathetic customer service. Go to Big Als where they actually know about fish.
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November 2024 by Денис Котик
Wonderful. Professionnal staff, awesome customer service
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October 2024 by Samantha Lee
Discussing how you sell dead plants your supposed to ignore people the right way to take care of these and look I'm sick I'll never use your store again I hope someone has to answer for this poor thing u should be ashamed
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October 2024 by ALI TABRIZI
Great place for dog grooming. The appointment was quick and the job was done nicely. reasonable prices they have everything you need for your pets highly recommended.
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October 2024 by Paria
The place is large and has a great variety of products for dogs, cats, birds and fish ، in addition the staffs are friendly and knowledgeable ??
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September 2024 by Avro Travel
The guy at the front (Nick as per his uniform) is super distracted, and completely ignores the customer. He’s not good with the dogs. First you have to let the dog sniff you before you grab them with the collar. And when you cut nails be more nice than that. He was super annoyed by my little one. If you don’t show affection you don’t get affection! He held my little one like a bull and gave in all force, my baby is a rescue, he’s anxious as he’s been treated badly before. His back legs are not strong due to bad breeding, so DON’T try to tackle him like a bull !
You are super rude to both the customer and the dog NICK! I would never want you around my dog ever again!
-This is the grooming section Nick !
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September 2024 by Huy Diep
Service was so bad
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September 2024 by C%
Always a slow checkout...
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August 2024 by Matthew Dutchburn
Stephen, the dog trainer at Pet Smart - Empress Walk location did a tremendous job assisting us to train our puppy. He is not only knowledgeable and friendly, he was also a joy to work with. I would definitely recommend Stephen for your dog training needs.
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August 2024 by Alireza Kalantar
Large and well equipped store with very friendly customer service
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August 2024 by Albert Wong
Friendly staff. Very helpful
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August 2024 by Jasmine Dickenson
We wanted to get our boy groomed before getting neutered and our local PetSmart that we always go to was fully booked so we came here. Our local usually takes 2-3 hours to properly wash and brush..we were called 1.5 hours after to come pick him up and he was barely groomed. Nails were still long , he had more loose hair hanging on him then when he got there ( so not properly brushed) and debris of hair in his eye. Would not recommend the grooming here and will not be back.
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July 2024 by Azadeh Dehghanifard
Took my dog for grooming, and they made my dog look like a skeleton. A toy poodle should not look like this, if they didn’t know how to cut a toy poodle’s hair they could’ve just told me. Not only that, I also noticed that they have cut some places on my dog’s body which is the worst part. I asked for my dog to have a round face and a teddy haircut, very disappointed by how they didn’t tell us my dog was gonna look like this.
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May 2024 by Xie He
I've got some concerns I need to share.Since we got back home, my dog has been acting strange. He's refusing to take his usual walks and seems uneasy. After investigating, we found a little cut under his tail that definitely wasn't there before the grooming session.I gotta be honest, it's got me pretty worried about the care he received while he was with you guys. I trust you to take good care of my dogs, so seeing him like this has me feeling pretty disappointed. I understand accidents might happen. But at least the groomer could have let us know when we picked him up. We called the store 3 times after that and visited the salon 2 days later after the grooming but no one gave us an acceptable explanation.
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May 2024 by S
Although I didn’t buy my dream pet yet, however David is an amazing salesperson and helped with EVERY query I had about the potential pets I was interested in. He gave detailed answers, cleared my questions and was super patient with us!
