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May 2023 by Karen Hirscheimer
I bought several pairs of shoes (some on sale) and am thrilled with the quality of the shoes and the comfort. Emily, the store manager, provided excellent service. Her feedback was very helpful on getting all the sizes right, no sales pressure at all, and I could tell that she just wanted me to be happy with my purchase. Naot is lucky to have her!! I will definitely be coming back to this location.
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February 2023 by Helen Ho
Excellent service. Very good materials. Mostly regular sizes sometimes too narrow for my feet. Good pricing.
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July 2022 by M B
Great quality, super-comfortable footwear
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June 2020 by P.T. Lucas
Excelent customer service. Good quality shoes.
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May 2012 by lisawen1
Today, I wanted to add to the first review I wrote but was unable to because I already submitted that first one and I guess only one is allowed per person (so I'm using a different email login to get in). I had emailed to Naot and I found out from the customer rep that the older clerk's comment that my sister heard (about being sure we didn't switch the shoes) was a misunderstanding. Apparently, she believes the clerk was worried that we would have the wrong shoes in the boxes and buy the wrong ones by accident. I will give them the benefit of the doubt. And since I liked the shoes, I may go again to buy in the future.
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April 2012 by lisawen
Yesterday, April 29th, 4 of us went to the Naot store at 5891 Leslie Street (3 adult sisters and our father). We had a good time trying on shoes and eventually bought 5 pairs among us. Afterwards, one of my sisters told me something the older clerk said to the younger clerk. She said to check the boxes to make sure we didn't switch the shoes! I guess she was worried we would switch to more expensive shoes. She could have been more discreet and not said it so loud that one of us heard her. My sister wished she had said something. That was rude of the clerk, not to mention we would never switch shoes. Maybe she was not used to 4 of us trying shoes all at once. I did notice they seemed a little wary of us and I felt a little uncomfortable. I won't be going back to that store again as it was offensive to all of us. It left a bad taste to the shopping trip.
