Montero Auto Centre

Used Cars
Hours: Montero Auto Centre in Toronto, ON is a car dealership that focuses on providing excellent service to each customer. They aim to meet and exceed high expectations by offering a wide online inventory, test drives, and financing options. Customers have praised the staff for their helpfulness, especially highlighting the efforts of sales personnel like Luis Puente, who went above and beyond to find the right vehicle and secure better interest rates. Multiple reviews mention positive experiences with Luis and the smooth process of purchasing vehicles, with some customers returning for a second car due to consistent good service. However, there are concerns raised about vehicle reliability. One customer experienced their car breaking down after only 20 days, with transmission issues that left them stranded. They expressed frustration about the dealership’s response and the need to tow the vehicle back to Toronto, feeling that the dealership does not take responsibility once the sale is complete. This has led to complaints about the dealership’s care for customers and vehicles after purchase. On a positive note, the dealership also received praise for its finance team, particularly Shawn Abo, who worked hard to get customers better deals and reliable cars. Customers appreciate the team’s dedication, friendliness, and willingness to go the extra mile to help find the right vehicle. Overall, Montero Auto Centre is seen as a dealership with knowledgeable staff and a focus on customer service, though some concerns about vehicle quality and post-sale support remain.

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1. North York, Ontario