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December 2023 by Anderson C
I had a terrible experience today with the employee called Yen Wen. The store wasn't busy, it was completely empty. She didnt seem to be happy to be working nor wanted to be there. I normally get offered samples, but she didn't even offer me anything. She just rang my transaction with a very poor attitude and didn't even say "thank you". People that are shopping in this location, please avoid her.
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November 2023 by Harold K
Although I have no issues with staff at this location. I have no other recourse then to leaving feedback here. Warning others not to order and prepay with Kiehl’s”s.Be careful. Could be weeks or not at all until shipped. Mine still has not been shipped and Kiehl’s will not cancel the order or provide refund. Waste of time contacting support. Will direct to disclaimer that says they don’t have to provide refund or cancel order due to unreasonable processing times. Not talking about time to ship. Talking about time it takes to have products ready for shipping. Visit bbb to see all the reviews and complaints about their shipping practices. D- report. Very unethical. Your store locations will now pay the price as I and others won’t return. Unethical to say 1-4 days and then weeks later no shipment due to you not being able to deal with volume.
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November 2023 by SJ
Great store, and great customer service!We were greeted by Anni who was very welcoming and assisted us with our query. There really isn't anything like the in store experience!Thanks for assisting and addressing our questions about the Ultra Face Cream.
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October 2023 by joshua maniquiz
Friendly Staff!
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September 2023 by Andross Moonah
Very knowledgable, professional, positive, and overall helpful. A truly wonderful, first-class experience, thank you very much!
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September 2023 by Sally Liang
Came into the store to grab my birthday gift per email received. The rep (asian girl) asked to see my email and literally did not move or flinch and just told me “ sorry we don’t have any. Try another store.” I’m like you didn’t even move or bother to go to the back or check. She continued “ sorry try another location. “
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August 2023 by Jane Huang
Great service and recommendation. We met with Jill there and she is knowledgeable and very helpful!
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July 2023 by M S
First time came here for online order return. Great customer services and able to help and answer questions related to products. Very organized store. This time changed my view of in store purchase, definitely will come back for the in store shopping at Kiehl’s.
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June 2023 by Karima Samim
I usually buy my skin routine online, unfortunately i didn’t receive my last order on time (one month delay/ lost in mail) i had to go somewhere close to me to buy what i needed and could not wait. I went to Kiehl store in Yorkdale mall. Eddy who helped me with my purchase, was very helpful, had good knowledge of the products i wanted , and definitely a great sales person?. I got what i needed.
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May 2023 by Amandeep Singh
There skin testing & recommending products accordingly is a very unique service.
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April 2023 by vennisa huang
I went to the store at Yorkdale on March 26 2023 and returned 5 empty bottles. I asked the sales person there if she could deposit $16 to my account for my next purchase. She said of course. She supervised me throwing 5 bottles into the big wood container then we walked together to the cashier. Since she could not find my account by phone number, she passed tablet to me to key in my email address. We logged in successfully. She took back the tablet and operated on it. After a while, she said it’s deposited.Unfortunately, few days later when I checked it’s not there in my account. I had to write to customer service to have it sorted. I hope the store manager if there is one can see this and ask the girl where she deposited the money. I hope it is a honest mistake than anything else.
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March 2023 by Marco Lucente
Good customer service and very knowledgeable. Just hope they start getting more inventory.
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December 2022 by yeyang yu
worst online shopping experience ever, the return policy is ridiculous. the online chat representative is rude and unprofessional.
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December 2022 by hanadulsae sbs
the worst servicei paid more than 300$ and i got the worst experience here
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November 2022 by Huiyu Chen
The advisor are so nice～But！！！Plz keep your original recept or you cannot do any exchange or return because they cannot reprint or even find your previous transaction record which can proof your payment methods….
