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“I'm using carry telecom for a month & the service has been great with no interruptions. Recently I had a query with the billing charges which was addressed by agent Erika in a very professional way, she was very understanding & explained me regarding all the queries which I had & ended up resolving my issue by escalating the issue to the accounts team. It was followed up the very next day. I really appreciate agent Erika's work & heads up to carry telecom team. Thank you.”
“I received exceptional service today on my visit to Telus Yorkdale. Matthew was great in solving all my needs and answering all my questions. He was very knowledgeable and fixed my problem immediately. I could not have asked for a better sales representative.”
“I had the most amazing service from Anastasia (I hope I didn't spell his name wrong). Back in June 2024, he helped me and my friend open 4 business lines with the best deal every with Telus. He was so patient and so efficient. There was no push during the whole process.
Yesterday I went back as I lost my phone. Again he was very sympathetic and assisted in every step. He could have just sold me the sim card and asked me to call hotline at home. Instead, he helped me until I am able to use the new phone.
Thank you Anatasia. Your store is lucky to have you working there.”
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“Shafagh was an amazing customer service representative and explained things very well and with passion. I hope I receive more interactions like this one and I will be back soon!”